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        1. How can I see when my homeowner's insurance is paid from my mortgage escrow?

          You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

          To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

          To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

        2. How can I get more information about an unfamiliar charge on my credit card?

          If you see an unfamiliar charge on your credit card, and you want to obtain more detailed information, please call 1-800-558-3424.

        3. Can I receive my mortgage statement electronically rather than by mail?

          Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

          1. Log into Mortgage Manager
          2. Select Account Management
          3. Click on Document Center
          4. Under Mortgage eStatements select Paperless Statements
          5. Open and review eStatement Delivery Terms and Conditions
          6. Select I agree to the terms and conditions
          7. Click Let's do this!

          Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

          You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

        4. What is a mortgage escrow account?

          Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

          When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

          You can view your escrow account information within Mortgage Manager.

        5. Do you have special hours for clients at a higher risk for COVID-19?

          Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.

        6. How do I get started with Zelle?

          It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

        7. What is Empowered Perks?

          Empowered Perks is an exclusive program for employees of member businesses. As a Empowered Perks member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

          To learn more about offering this program, visit the Empowered Perks page on our website, call us at 1-800-731-2265 or visit a banking center.

        8. How can I find fee free ATMs?

          With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

          You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

          The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

        9. What if I want to send money to someone whose financial institution doesn't offer Zelle?

          You can find a full list of participating banks and credit unions live with Zelle® here.

          If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

          To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

        10. What are your hours?

          Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.

          Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.

          You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.