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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        What is the Old National routing number?

        The Routing Number for Old National Bank is 086300012.

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        1. How do I approve a payment in Shared Access?

          If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

          • From a web browser, log into digital banking.
          • In the Bill Payment box, you will see you an Approval needed.
          • Select Review.
          • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

          Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

        2. Does Old National still offer gift cards?

          As of 10/31/19, Old National stopped offering gift cards, due to the increased availability of such cards in many retailers.

          If you have already purchased a gift card from Old National, you can continue to use it until its expiration date. You can also visit the gift card site to check the balance of any existing card you may have.

          If you have an issue with an existing gift card, please call the Visa number on the back of the card.

        3. How do I enroll in Zelle®?

          You can send, request or receive money with Zelle®.

          To start using Zelle® at Old National, you must be enrolled in Online or Mobile Banking.

          Once enrolled, login and locate Send Money with Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle®.

        4. How Should Small Businesses Measure Cybersecurity?
          How do you know if your business is safe and secure online? Measuring how effective your cybersecurity is can be tricky for small businesses. Cybersecurity firms make use of complex key performance indicators (KPIs) to measure how effective their security tactics are, but building these systems is generally beyond the
        5. Notice to California Employees
          These are the categories of personal information that we collect and the business or commercial purposes for which that information will be used.
        6. How do I change my personal information for my loan?

          To change your mailing address, Old National offers several options:

          • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
          • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
          • Download a Personal Address Change Form

          To change your phone number or email address:

          Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

        7. Home Loans for ITIN Holders
          Old National Bank has a special mortgage program for people with Individual Taxpayer Identification Number (ITIN) status. Contact us to get started.
        8. How does a sub-user activate their account for Shared Access?
          As a subuser, you have the ability to access another person's account, based on the entitlements granted to you. 

          The primary user will setup your access. 

          You will be sent an email with your temporary password to the email address the primary user setup and a second email with your temporary ID. 

          Within 30 minutes of receiving the email, click on the link to complete the setup. 

          Read and accept the terms and conditions. 

          Verify your identity by receiving a call from the phone number provided by the primary user. 

          Setup a new password. 

          Once logged in, if you want to change your ID, click My Settings and Edit User ID. 

          If you forget your password or have questions regarding your access, please contact the primary user.
        9. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        10. What is a request for information as it relates to the servicing of my mortgage?

          A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific type of information you are disputing and/or information you are requesting

          Where to send a request for information
          Please mail all requests for information to:
                      
          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to requests for information.