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        1. What Will Customer Service Look Like In The Months To Come? Predictions For 2021
          Customer Service 2021@placesofourlives via Twenty20The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more questions than ever. Strapped for time and resources, customer service o
        2. Customer Retention Optimization Strategies to Keep Customers Long-Term
          Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve
        3. 4 Estate Planning Documents Everyone Should Have
          Thinking about death can be… unpleasant. But when it comes to guarantees in life, death is one of the few.
        4. 5 Finance Tips for Small Business Owners
          82% of small businesses fail because of cash flow problems. Proper financial management is the key to ensuring that your business is in the 18% minority. The cruel truth about entrepreneurship is that 31.8% of small businesses go bust in their first year. 50% fail before their fifth birthday. The reason? Most small bus
        5. The No. 1 Reason People Unsubscribe From Your Emails
          Think sending yet another email will get you more sales? You might want to think again. Seeing someone unsubscribe from your emails can be
        6. These 8 Benefits are the Key to Remote Worker Retention
          Between email, live chat, video, online, and document sharing via the cloud, working from home is a reality for a majority of employees. In fact, the 2017 “State of Remote Work” report found 52 percent of employees work remotely at least once per week. For employees, working remotely helps them maintain a healthy work-
        7. Surviving And Thriving Post-Pandemic: 3 Critical Areas Of Focus
          U. S. businesses are gearing up to reopen as COVID-19 restrictions ease, and they have their work cut out for them. Not only must businesses grapple with safety precautions and new regulations that govern the way they operate, they’ll have to adapt to meet the needs of the new consumer — one who’s been through a pandem
        8. What Rising Interest Rates Mean For Business
          Short=term and long-term interest rates Dr. Bill Conerly based on data from the Federal Reserve System Some interest rates have begun to rise, with
        9. 5 Lessons Leaders Say They Are Taking Away From 2020
          In the hardest of times, some leaders learned valuable lessons that will see them into the future.gettyI received a holiday card this year that summed up 2020 perfectly. It read:“Well, that was weird.”For businesses, 2020 has indeed been like nothing we’d experienced before. We saw pandemic-related closures, a halt to
        10. 5 Biggest Small Business Owner Regrets
          Starting a business is exciting. Here are a few regrets you can easily avoid