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        1. Is there a charge to use Mortgage Manager?

          Old National Mortgage Manager is a free service for Old National Mortgage clients. All you have to do is have Online Banking.

          If you don't currently have Online Banking and want to enroll, see our FAQ: How do I enroll in Online Banking and Mobile Banking?

          Please note that you will need your Mortgage Loan Account Number to get started in Mortgage Manager.

          Visit our Mortgage Manager page to learn more and find guides for using Mortgage Manager.

        2. How can I make a mortgage payment in Mortgage Manager?

          You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          Here are several other options for making mortgage payments:

          • Visit any Old National banking center to make a payment
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
          • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

          If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

        3. What are the different types of ownership for a business?

          The most common structures for a business are Sole Proprietorship, Limited Partnership, Limited Liability Partnership, Limited Liability Company, S-Corporation and Corporation.

        4. Can I pay a small business with Zelle®?

          Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

        5. What is Mobile Deposit and how do I use it?

          Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

          To use Mobile Deposit

          • Log in to your Mobile App.
          • At the bottom of the screen, choose Check Deposit.
          • In the "To" section, select the account you want to deposit to and enter the amount.
          • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
          • Select the photo icon and capture an image of the front and back of your check.
          • Verify the information and select Deposit.

          You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

          Tips for using Mobile Deposit

          • Take photos in a well-lit area
          • Place check on a dark surface
          • Be sure only the check is in the photo (no fingers holding the check)
          • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
          • Give the camera time to focus before taking the photo; being too close can make the check image blurry
          • Tap the center of your screen to get a clear picture
          • Make sure the check isn't folded or torn

          If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

        6. Is there a fee if I submit a notice of error or request for information about my loan?

          No, we do not charge a fee for responding to notices of error or requests for information regarding your loan.

        7. How do I add accounts for transfers in Digital Banking?

          Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Click, Add a New Account.

          Select the account type and enter the account information.

        8. How do I set up a sub-user in Shared Access?

          As the primary user of digital banking, you have the ability to grant another person or persons (sub-users) access to your digital banking account. You have sole authority and control in sharing access with, managing and disabling sub-users and/or their respective authority. In setting up sub-users to your account, you authorize Old National to act on transaction instructions initiated under the credentials of authenticated sub-users, just as if it was initiated under your credentials. 

          Sub-users access is limited to web browser only.

          • From within a web browser, select Additional Services, then Share Access with Others. 
          • Select Add person. 
          • Enter the identifying information about the sub-users. 
          • Select Grant full access to all accounts or next to each account, select
          • Click to grant access to each individual account. 
          • You will need to setup if the account is View Only, can make internal transfers or bill payments.
          • If you choose to allow bill payments, you will need to set an approval limit as well. 
          • Click Save and then Continue to agree to the Terms of Use. 

          The sub-users will receive an email at the address you provided and will need to setup their access within 30 minutes. They will log in and verify identity with the phone number you provided. The sub-users will then be able to log in to your account with their own user ID and password.

        9. What costs will I have to pay at a mortgage closing?

          Closing costs include a number of fees and will vary based on your agreement, your loan, your lender and even what state you live in. But you typically can expect to pay between 2 and 5 percent of the home’s purchase price to cover these costs.

          You can expect to see fees for the third parties and reports involved in your home purchase (including attorneys, couriers, title searches, inspections, appraisals, surveys, transfer records, property research, underwriting and more), and you also may have to pay for any upcoming property taxes.

          Insurance also plays a large role in closing costs. For example, you may need to pay your premium for the first year of homeowner’s insurance at closing, as well as title insurance, and Private Mortgage Insurance (if your down payment is less than 20 percent).

          Your mortgage expert can provide an estimate of these closing costs after you apply for your mortgage.

        10. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.