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        1. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

          We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

        2. How can I access my business credit card online?

          If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

        3. How do I set up and use Card Controls?

          Card Controls enable you to monitor debit card activity, receive alerts for certain types of
          transactions and turn your card off/on in the event that it is lost or stolen.

          On a Web Browser

          To set up Card Controls through a web browser, log in to your Digital Banking account on oldnational.com. Select Additional Services at the top of the screen and then Card Controls.

          You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

          Setting Card Controls to "ON" or "OFF" 

          • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
          • Setting the debit card status to “OFF” suspends all activity on the card. The status must be set to “ON” to use the card.
          • A debit card must be in “Active” status to add Declines and Alerts.

          Setting debit card Alerts

          • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
          • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
          • To set up an Alert for a specific Transaction Type only, choose that transaction type. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
          • When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert.

          Declining debit card transactions

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
          • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline. Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
          • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked.

          Setting Spend Limits

          • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
          • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
          • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
          • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

          A note about Email vs. Text Alerts
          Card Control Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

          Mobile App

          Tap on the more button, under Payment Center tap Debit Card Controls

          You will then see a list of your debit cards. Active cards which are available for Card Controls use are by default set to ON the first time you view them. Suspended cards which are not available for Card Controls are displayed as OFF.

          Setting Card Controls to ON or OFF 

          • Under the Card Status column, click on the ON/OFF toggle to set the card status as being active or suspended.
          • Setting the debit card status to OFF suspends all activity on the card. The status must be set to ON to use the card.
          • A debit card must be in Active status to add Declines and Alerts. 

          Setting debit card Alerts 

          • Choose the card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
          • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Set the ON/OFF toggle near the top of the window to ON to receive alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
          • To set up an Alert for a specific Transaction Type only, choose that transaction type.
          • Set the Send Alerts option to ON.
          • When an Alert is turned on, you will see a blue bell next to it. When a transaction is set to ON, EVERY transaction of that type on the card will trigger an Alert. 

          Declining debit card transactions 

          • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button. Note: You will need to agree to Terms and Conditions the first time you use this feature.
          • The Set Declines and Alerts window will open for that selected card, with a list of transaction types. Choose the transaction type that you want to decline.
          • Set the Decline Transaction option to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
          • When a transaction is set to BLOCK, EVERY transaction of that type on the card will be declined/blocked. 

          Setting Spend Limits 
          When Spend Limits are set on your debit card, transactions made over a certain amount will be declined.

          • To set up Spend Limits, select the Spend Limits tab at the top left of the Set Declines and Alerts window. A Spend Limits window will open.
          • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
          • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT.
          • Enter the minimum dollar amount for which you want to receive an Alert.
          • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your debit card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100. 

          A note about Email vs. Text Alerts 

          • Card Control Alerts are emailed to the email address listed in Digital Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too.
          • There is not a way to turn off the email alerts.
          • You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.
        4. How do I set up a sub-user in Shared Access?

          As the primary user of digital banking, you have the ability to grant another person or persons (sub-users) access to your digital banking account. You have sole authority and control in sharing access with, managing and disabling sub-users and/or their respective authority. In setting up sub-users to your account, you authorize Old National to act on transaction instructions initiated under the credentials of authenticated sub-users, just as if it was initiated under your credentials. 

          Sub-users access is limited to web browser only.

          • From within a web browser, select Additional Services, then Share Access with Others. 
          • Select Add person. 
          • Enter the identifying information about the sub-users. 
          • Select Grant full access to all accounts or next to each account, select
          • Click to grant access to each individual account. 
          • You will need to setup if the account is View Only, can make internal transfers or bill payments.
          • If you choose to allow bill payments, you will need to set an approval limit as well. 
          • Click Save and then Continue to agree to the Terms of Use. 

          The sub-users will receive an email at the address you provided and will need to setup their access within 30 minutes. They will log in and verify identity with the phone number you provided. The sub-users will then be able to log in to your account with their own user ID and password.

        5. What costs will I have to pay at a mortgage closing?

          Closing costs include a number of fees and will vary based on your agreement, your loan, your lender and even what state you live in. But you typically can expect to pay between 2 and 5 percent of the home’s purchase price to cover these costs.

          You can expect to see fees for the third parties and reports involved in your home purchase (including attorneys, couriers, title searches, inspections, appraisals, surveys, transfer records, property research, underwriting and more), and you also may have to pay for any upcoming property taxes.

          Insurance also plays a large role in closing costs. For example, you may need to pay your premium for the first year of homeowner’s insurance at closing, as well as title insurance, and Private Mortgage Insurance (if your down payment is less than 20 percent).

          Your mortgage expert can provide an estimate of these closing costs after you apply for your mortgage.

        6. What are the different ways I can make a payment on my Old National loan?

          For personal loan payments (not including mortgage loans), we offer several options:

          • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
          • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
          • Mail a check to PO Box 3728, Evansville, IN 47736
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

          For mortgage loan payments, here are several available options:

          • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
        7. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

        8. How can I find a certain Old National banking center or ATM?

          There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

          On the website
          Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

          • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
          • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

          In the Mobile App

          • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
          • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

          Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

        9. How can I make a payment on my Old National mortgage loan?

          Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          Here are several other options for making mortgage payments:

          • Visit any Old National banking center to make a payment.
          • Mail a check to:
            PO Box 3789
            Evansville, IN 47736
          • Not using Mortgage Manager? Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage.
          • Pay by phone by calling Mortgage Servicing at 866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

          If you need assistance with any of the above payment options, please contact Mortgage Servicing at 866-853-3277.

        10. My debit card was lost/stolen. How can I get a new one?

          Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

          If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.