CAPSTAR PARTNERSHIP: FREQUENTLY ASKED QUESTIONS
Over the next few months, we’ll continue working to combine the best of our companies with a renewed focus on helping you achieve financial success! Once the transition is complete, likely this summer, CapStar Bank will operate solely under the Old National Bank name. For now, continue to bank at CapStar Bank just like you do today!
A: Like CapStar Bank, Old National is a well-established, well-run and trusted financial institution, with strong values and deep client and community relationships. Old National has $52 billion of assets, 4,300+ employees and serves communities across Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota, Missouri, and Wisconsin.
A: This merger reinforces our shared commitment to relationship-focused banking and will add talented leadership and depth to our collective teams. It will also offer you an expanded set of products and services and an expanded number of locations at which to conduct business. We will maintain our local knowledge and become an even more important resource to the communities we serve. As the merger progresses, we will keep you informed of any new developments. These communications will also be posted at capstarbank.com/oldnational.
A: Until system conversion (likely in the summer of 2024) CapStar Bank and Old National Bank will continue to operate as separate organizations. Until that time, CapStar bank is a division of Old National Bank.
A: At this time, all of the CapStar employees who have been serving you in the past will continue to provide the same exceptional service to which you have grown accustomed.
A: Both capstarbank.com and oldnational.com will continue to operate separately until we convert to one system, likely in the summer of 2024. At the time of conversion, all clients will access a combined online platform at oldnational.com and/or the Old National Mobile app to ensure you can manage your account(s) with ease.
A: Yes, at this time, all lobby and drive-up hours will remain the same.
A: If you have additional questions, please contact your local CapStar banking center or relationship manager.
A: Our intention with this merger is growth, and there is no overlap in our branch footprint.
A: At this time, no action is required. However, to stay current on updates, please ensure your contact information such as address, phone numbers, and email addresses are up to date. You can confirm and update your information by contacting your local branch.
IMPORTANT INFORMATION FOR DEPOSIT ACCOUNTS
A: Most clients will be able to keep their same account numbers. If your account number changes, we will notify you by mail. And, if you do receive a new account number, we will notify your direct deposit payers and automatic payment recipients of the account number change as these transactions are processed after account conversion.
A: For right now, your routing number will remain the same.
A: Yes, your current CapStar checks will continue to work.
A: No. At this time, there is no action needed. Capstar Bank clients will receive an Old National Bank-branded debit Mastercard®, likely in the summer of 2024. Client communications will be sent when this transition begins.
A: If you currently receive eStatements from CapStar for your deposit accounts, you will continue to receive eStatements from CapStar.
A: No. Until our banking center and systems conversion is complete, likely in summer 2024, you will not be able to make deposits or loan payments at any Old National banking center.
