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Is Your Bank Treating You Fairly? Compare to This Checklist

Old National Bank (ONB) is constantly improving and strives to gain our clients’ trust by always treating them fairly and with complete transparency.

We do this by having policies and procedures aimed at simplifying our disclosures, as well as our products and services; aligning our sales practices with our clients’ interests; and taking rigorous measures to safeguard the privacy of client information.

Does Your Bank Provide Fair and Transparent Marketing?

We empower our clients to make informed financial choices by providing clear, concise and transparent information about our products and services.

Our in-house design studio works closely with the Compliance segment of our Risk Management Department to ensure that all our marketing/advertising messaging and materials are accurate, compliant and clearly understandable while also ensuring that they properly reflect our organizational commitment to diversity, equity and inclusion.

Is Your Bank Incentivized Regarding Your Interests -- or Theirs?

ONB incentive programs and rules around incentives are designed to ensure that team members always keep client interests at the center of their decision-making. 

Old National rewards team members for providing clients with a positive experience and products and services that fit their needs. Additionally, our Risk Management team and the Enterprise Risk Committee of our Corporate Board work together to regularly review our organizational sales practices, including sales culture and incentive plans.

Does Your Bank Protect Vulnerable Individuals from Financial Abuse?

Old National works to educate our clients, team members and communities about the risk of financial abuse in several ways:

  • Our Money Safety for Seniors program educates people about financial abuse that targets seniors.
  • We built a robust Security Center at with detailed information about protecting yourself and those you love from fraud and abuse.
  • We work with nonprofit organizations, advocacy groups, regulators, law enforcement and others to explore strategies and best practices for combating financial exploitation.
  • We never call, text or email clients asking for personal information such as Online Banking credentials, Social Security Number, debit card number or PIN.
  • Our mobile app is super secure, we offer automated text alerts to help our clients monitor account activity, and all debit card clients are automatically enrolled in a free fraud monitoring service.

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