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Old National Bank Expands Service Offerings for Hispanic, Latino Clients

Old National continued to focus on improving the banking experience for our Latino clients in 2023 by enhancing our mobile and online banking applications, as well as functionality in our Client Care Center, to enable Spanish language capabilities and services:

  • We expanded the list of acceptable forms of customer identification for establishing accounts to include driver’s license or government-issued I.D. to better serve the growing immigrant populations in markets we serve.

  • We are serving more clients who often have limited options when it comes to establishing their personal finances in a new country.

“I appreciate Old National considering the Spanish-speaking community and how they have made life just a little bit easier by giving me the ability to access my account via a mobile platform and making me feel confident that you care about me and my financial success by your kind and thoughtful approach,” was a comment Old National received from a Chicago-area client.

Old National’s Latino market focus areas include:

  • Chicagoland, the second-largest Latino market in the United States

  • Milwaukee, with a nearly 20% Latino population

  • Indianapolis where the Latino population has quadrupled since the 1990s

  • Minneapolis, where the Latino market has increased 38% since 2010

Phase II of this initiative will center on providing more financial products and services to our Spanish-speaking clients with a principal focus on homeownership and financial education.

“The access we provide is a great way to become a more inclusive financial institution while providing services to the underserved,” says Rafael Sanchez, Old National's Chief Impact Officer.

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