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    1. What is the Main Street Lending Program?
      The Federal Reserve Main Street Lending Program is structured to keep credit flowing and provide low-cost loans to small and mid-size businesses that were in good financial standing before the onset of the COVID-19 crisis. If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
    2. Where can I get more information about the LIBOR transition and the new benchmark rates?
    3. How do I set up Text Banking and Automated Alerts?

      Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

      To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

      To set up Automated Alerts

      • Enter your email address if you want to receive Automated Alerts by email.
      • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
      • To choose and set up your alerts, select the Add an alert button.

      Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

      How to set up Text Banking with text messaging commands

      • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
      • If you want, you can enter a second phone number here.
      • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
      • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
      • When all information is entered, select Done. You should receive a confirmation text message.

      Here is the information you can obtain by sending the following text commands to 454545:

      • BAL – Balance for primary account in Text Banking
        • Your text will include both the Current and Available balances.
      • BAL ALL – Balance on all accounts within Digital Banking
        • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
      • LAST – Last 5 transactions for primary account in Text Banking
      • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
      • STOP – Deactivate service
      • HELP – Help keywords

      Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

      Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

    4. What should I do if I am having financial difficulties making my loan payment?

      We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

      For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

    5. Is my information secure in ZelleĀ®?

      Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

    6. Which branches have safe deposit boxes?

      You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

      The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

    7. How can I see when my homeowner's insurance is paid from my mortgage escrow?

      You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

      To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

      To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

    8. How can I know when my stimulus payment has been direct deposited to my account?

      Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

      If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

      You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.

    9. What offices have notaries?

      We have associates who can notarize in every Old National office. This is a service we provide at no cost for Old National clients.

      It is best to call ahead to make sure a notary is available. You can use our locator to find your nearest office, hours and phone number.

      You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle) for the location phone number and hours.

    10. How can I find year-end tax information for my mortgage?

      The fastest way to find year-end tax information is within Mortgage Manager after you log in to Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

      To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Taxes report.

      In addition to providing information in Mortgage Manager, we also mail all year-end statements by January 31.