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        1. Want to Improve Your Bottom Line in 2020? Start With These 3 Goals
          The new year presents new opportunities and new challenges for your business. These include how to improve your bottom line. To succeed, you should be clear about what you want to achieve by 2021. Your new year’s resolution for your business will likely include improving your bottom line. As any investor or businessper
        2. What Will Customer Service Look Like In The Months To Come? Predictions For 2021
          Customer Service 2021@placesofourlives via Twenty20The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more questions than ever. Strapped for time and resources, customer service o
        3. Why You Should Create a Plan to Implement Artificial Intelligence Now
          Four stategic-planning questions that will keep your business ahead of the A.I. curve. When people talk about the growing use of A.I. in
        4. Building Trust and Credibility for Your Business: Tips to Avoid Mistakes
          In the days when customers came to your store to buy products, building trust and credibility for your business was a relatively easy process facilitated by face-to-face interactions. You hired likable, friendly employees who spent time working to help customers, even getting to know them as people, and credibility fol
        5. Customer Retention vs New Customer Acquisition: How Do You Optimize Both?
          Your customer only sees one brand. For them, customer attraction and retention blur together into one ongoing journey. It’s important to keep that perspective in mind as you help customers progress through different teams—from sales to customer success and back again—and through different phases, such as onboarding, ad
        6. Do You Really Know What Your HSA Can Do for You?
          Over the past several years, health savings accounts (HSAs) have grown in both interest and popularity — so much so that there were $104 billion in
        7. By Sarah Hartung, Old National Bank Commercial
          By Sarah Hartung, Old National Bank Commercial Product Manager   In today's fast-paced business environment, companies are increasingly turning
        8. 5 Steps to Creating a 3-5 Year Business Plan
          The pandemic has highlighted the importance of having a strategic business plan that you can turn to when the unexpected happens. How do you get
        9. Qualities of the successful small business CFO
          Based on my experience, a few key qualities are needed to be a successful small business CFO.
        10. 7 subtle signs you’re sabotaging your business without realizing it
          Sometimes, the biggest obstacles for business owners are the subtle ways they hold themselves back without realizing it. Here's how to recognize the signs of self-sabotage—and overcome it