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Why volunteering is essential to employee engagement
To some employees, benefits aren’t just about receiving healthcare and perks — they’re also the opportunity to give back. Fingerpaint — a health and wellness marketing firm in Saratoga Springs, New York — considers volunteering to be so essential to their engagement strategy that they hired an HR professional whose ent
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How to Buy Your First Home
Buying a house can be stressful enough for seasoned buyers, let alone first-timers. Do I have enough saved for a down payment? Will I qualify for a
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5 Financial Lessons Learned During The Pandemic
As the world continues to struggle with the financial and economic fallout of the COVID-19 pandemic, there’s no question that it has served as a financial wake-up call for many. Even those who will emerge relatively unscathed from a financial perspective have not escaped the worry and anxiety that accompanies living th
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3 Ways Business Leaders Can Blend Profit With Purpose
CSR within companies isn’t a favor — it has real bottom-line benefits and at the same time can have a positive impact on society.
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5 Steps to Creating a 3-5 Year Business Plan
The pandemic has highlighted the importance of having a strategic business plan that you can turn to when the unexpected happens. How do you get
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7 subtle signs you’re sabotaging your business without realizing it
Sometimes, the biggest obstacles for business owners are the subtle ways they hold themselves back without realizing it. Here's how to recognize the signs of self-sabotage—and overcome it
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What Will Customer Service Look Like In The Months To Come? Predictions For 2021
Customer Service 2021@placesofourlives via Twenty20The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more questions than ever. Strapped for time and resources, customer service o
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Why You Should Create a Plan to Implement Artificial Intelligence Now
Four stategic-planning questions that will keep your business ahead of the A.I. curve. When people talk about the growing use of A.I. in
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Building Trust and Credibility for Your Business: Tips to Avoid Mistakes
In the days when customers came to your store to buy products, building trust and credibility for your business was a relatively easy process facilitated by face-to-face interactions. You hired likable, friendly employees who spent time working to help customers, even getting to know them as people, and credibility fol
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Customer Retention vs New Customer Acquisition: How Do You Optimize Both?
Your customer only sees one brand. For them, customer attraction and retention blur together into one ongoing journey. It’s important to keep that perspective in mind as you help customers progress through different teams—from sales to customer success and back again—and through different phases, such as onboarding, ad