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Customer Retention Optimization Strategies to Keep Customers Long-Term
Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve
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How hospitals can address provider burnout and staffing issues through digitization
The healthcare industry as a whole has been strained by Covid-19, and health systems continue to grapple with lingering effects and new variants like
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How Measuring Soft Skills Leads To Brilliant Conversations Between Employers And Job Seekers
Quantifying and sharing soft skills data will lead to better more transparent conversations (and better connections) between employers and job seekers. We hear the term “soft skills” used often. In an evolving workplace, these hard-to-quantify skills are growing in importance. Employers need to get serious about findin
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How Small Business Owners Can Find Balance in an Always-on World
No matter what you do, in today’s world, it can be incredibly hard to unplug. We see this every year with our State of Remote Work report. In our most
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How to Get Away From a Growth Mindset and Start to Scale
Once you implement scalable processes, you can focus on increasing demand for your product or service without wondering whether your startup can handle it. The post How to Get Away From a Growth Mindset and Start to Scale appeared first on ReadWrite. This article was written by Brad Anderson from ReadWrite and was lega
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How You Can Avoid an Employee Mass Exodus
Don't just assume your employees need to work for you. I'm watching a smallish business in its death throes. There are about 50 employees, and I
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Next-Gen Smart Warehouses: How AI Is Shaping The Modern Supply Chain
Maintaining accurate inventory has been a challenge for warehouse operators. Innovations like AI are changing the game
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Not A Drill: 3 Actions For Pivoting Your Business Today
During chaos and uncertainty, it can be challenging to focus our nervous energy in productive ways. As a futurist who helps companies anticipate and navigate crises like this, I’m encouraging fellow leaders and global clients to engage their entire orgs in a set of strategic exercises. The three activities below not on
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Peer Recognition: An Employee Engagement Secret Weapon
Virtually everyone who has worked in a traditional workplace environment has participated in the obligatory formal annual review with their manager. Seems reasonable, right? Your manager assesses your performance annually and provides you formal feedback. Oftentimes, this process includes performance feedback, recognit
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Take Ownership of the Customer Experience
geralt / Pixabay I recently visited the website of a prominent sports apparel business to order some expensive Adidas for my 16-year-old. I’m a busy, working mom and have fully embraced all the advantages online shopping can offer. Over the past 10 years, I’ve probably spent thousands of dollars with this business and