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        1. How do I add accounts for transfers in Digital Banking?

          Before you can transfer money in your Digital Banking account, you will need to add the accounts you want to move money between. 

          First, log in to your Digital Banking account.

          Go to the Move Money tab and click External Funds Transfers.

          Click, Add a New Account.

          Select the account type and enter the account information.

        2. How do I know which of these replacement benchmarks is right for my loan?

          Old National has thoroughly analyzed and evaluated replacement benchmarks. Our goal is to provide you several sound options since one size does not fit all. The replacement benchmarks noted above have different characteristics, advantages, and disadvantages. Your Old National relationship manager will work with you to decide which LIBOR alternative best fits your needs.

        3. How do I set up a recurring payment in Online Bill Pay?

          From a Web Browser

          • Log in to your Digital Banking account.
          • Open Online Bill Pay.
          • Locate the payee on your list.
          • Under the Options list, select the Automatic Payment tab.
          • Next, select the account you would like to pay from, the amount and the frequency.
          • If you are sending the payment via check, you may Add a Memo (located under Amount).
          • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
          • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
          • When you are satisfied with your payment information, click Save.

          In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

          • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
          • Click Add to make additional payments to a payee.

          On the Mobile App
          Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

          • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
          • Tap Schedule.
          • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
          • Tap Yes to confirm.
        4. How do I use Zelle®?

          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online or Mobile Banking, navigate to Send Money With Zelle® in the Mobile App Payment Center or the Move Money tab in Online Banking. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.1

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request.2

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.
          2 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

        5. How do I use Quick Pay in Online Bill Pay?

          On a Web Browser
          Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

          • First, log in to your Digital Banking account.
          • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
          • In the Pay from section, select the account you would like to make the payment from. 
          • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
          • Next, enter the dollar amount you wish to pay.
          • When finished, click Schedule Payment.
          • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

          On the Mobile App

          • From a mobile app, simply log in, tap Pay & Transfer, then Bill Pay. 
          • Select the To/Payee and the From account. 
          • Enter the amount and the date you want the payment to arrive to the payee. 
          • Tap Pay. 
          • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
        6. Can I cancel a payment in Zelle®?

          You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

          If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

          If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

          Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

          You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

        7. Can I make a deposit through an Old National ATM?

          Old National has many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

          • Go to the oldnational.com locator
          • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
          • Type your zip code or city/state into the Search bar to find the nearest ATMs

          Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

          If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265.

        8. How do I apply for a business loan?

          You will want to talk to a member of our business banking team, since the best loan solution can depend on your specific needs and goals. To help expedite the process when you apply for a business loan, visit our documents you will need page. Here we provide a checklist of items we need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To get our conversation started, please call us at 1-800-731-2265 or send an information request form.

        9. How do I order small business checks?

          There are several ways to order checks for your business:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
          • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.

        10. How do I order checks?

          There are several ways to order checks:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Online Banking. Go to Additional Services and then select Check Reorder.
          • You may visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former First Midwest Bank client, you are welcome to continue using your First Midwest Bank checks until you run out; they will be accepted for at least two years.