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    1. What Will Customer Service Look Like In The Months To Come? Predictions For 2021
      Customer Service 2021@placesofourlives via Twenty20The stress and uncertainty of 2020 events have forced a heavy, transformative hand on the customer service industry. Customer service teams were asked to do more with less while customers had more questions than ever. Strapped for time and resources, customer service o
    2. 3 Strategic Areas Every Growing Business Should Focus On When Uncertain Economic Times are Upon Us
      Optimizing key areas will help ensure your vision is sharply focused on creating the most impact. Shawn Johal is an Entrepreneurs' Organization (EO)
    3. Middle Managers Are The Missing Key To DEI Success
      Confused hr manager and job candidature sitting at negotiation room, company representative hold head with hand looking at deceitful female feels
    4. Proposed changes to de minimis law threaten supply chains
      Todd Owen is the president of Cross Border Advisory Network. Opinions are the author’s own. Every day, more than 2 million small parcels enter the
    5. How to Build High-Performing Diverse Teams at Work
      A “more woke society” is calling for an end to discrimination in the workplace. Today, businesses are facing immense pressure to build diverse teams at work, with several high-profile organizations compelled to divulge their diversity and inclusion statistics. Besides being the right thing to do, cultivating diverse te
    6. Trends Shaping the Next Generation of Healthcare Workers
      The healthcare industry is facing a mounting talent crisis—one where it’s become imperative for healthcare organizations and hospitals to recruit the
    7. These Amazing Facts May Change Your Mind About the Internet of Things
      If you were to judge the Internet of Things (IoT) relative to some of the expectations and figures that have been publicized over the years, it might be fair to categorize the much-hyped "third industrial revolution" as a bit of a letdown thus far.
    8. Want To Reopen Your Company? Read This First
      As businesses around the country once again open their doors, many leaders, employees, customers, and communities are asking themselves the same question: How can we reopen safely and successfully? First, it should go without saying: Businesses should only reopen if they can enact safety measures such as socially-dista
    9. A Limitless Helping Hand: Keeping Families Covered
      Meet Ann Marie Mathis, the selfless and inspiring business owner of Keeping Families Covered, a non-profit organization dedicated to providing diapers and other basic needs to underprivileged families. As a mother of seven, Ann Marie founded Keeping Families Covered because she saw tremendous need among many families w
    10. The Freelance Revolution Is Here: Is Your Organization Ready?
      These days, more and more organizations are benefiting from the advantages of a   new workforce architecture, the flexible blended workforce. Unlike traditional staffing models, the flexible blended workforce is designed to do exactly what it says: to flex in size up or down, and quickly add functional expertise and ex