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1. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
2. 3 Areas to Improve for Customer Service Work-From-Home
   Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
3. 3 ways banks, fintechs and FIs can harness AI for success
   How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec
4. In the era of remote work, we still need offices
   If there’s one thing we know to be true in the business world, it’s that where Google leads, others will follow. Recently the company announced its plan to let employees work from home through the summer of 2021. If arguably the number-one advocate of in-office culture is leaving desks empty for more than a year, it be
5. SBA Loans: Preferred Lenders like Old National Bank
   SBA Loans: Preferred Lenders Old National Bank Streamline the Process. Loans guaranteed by the United States Small Business
6. The Benefits of SEO for Small Businesses
   Search Engine Optimization (SEO) is the key to making your business visible and searchable for your target audience. However, there’s more to SEO than the search element. Here’s what you need to know about investing in SEO for your small business and the benefits of SEO for your small business if you have an effective
7. Grow Your Influence, Build Your Brand: 4 Powerful Ways to Use LinkedIn
   LinkedIn isn’t just for keeping tabs on your old colleagues anymore. Many small business owners have found incredible benefits from including LinkedIn
8. The Real Cost of Outsourcing Every Founder Should Pay Attention o
   Do the solutions to your company's problems reside across the sea--or is that merely a siren song? A wise man once said, " 'Tis better to distribute
9. Financial Aid Offers Are Negotiable. Here’s How to Ask Colleges for More Money (and Get It)
   Go the grocery store, and the price is the price. Apples are $2 a pound this week, and you’ll get nowhere arguing about it. Go to a car dealership, on the other hand, and the sticker price is just the beginning of a conversation. College financial aid is more like a car dealership than a grocery store. It’s possible to
10. The New Diversity Approaches Corporations Desperately Need
    What do companies need to do to get diversity and inclusion right?gettyby Erik ShermanUntold millions of dollars plowed into six decades of corporate diversity training and consulting have failed to transform businesses, their cultures and the makeup of executive ranks, researchers say. Multiple diversity experts who a