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1. Grow Your Influence, Build Your Brand: 4 Powerful Ways to Use LinkedIn
   LinkedIn isn’t just for keeping tabs on your old colleagues anymore. Many small business owners have found incredible benefits from including LinkedIn
2. The Real Cost of Outsourcing Every Founder Should Pay Attention o
   Do the solutions to your company's problems reside across the sea--or is that merely a siren song? A wise man once said, " 'Tis better to distribute
3. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
   Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
4. 5 Ways Collaboration Saves Your Customers Money (And Why It Matters)
   Good news: Strategic partnerships aren't only for your benefit. Working within them, your customers might save money, too
5. Corporate Leaders Are Underestimating The Role Key Enabling Functions Should Play In Business Strategy
   Now is arguably the most vital time for C-suites and their respective enabling functions, such as tax, trade, legal, HR, and procurement departments, to be in lockstep when it comes to everything from day-to-day governance to big-picture growth strategy.
6. How do Economies of Scope and Economies of Scale Differ?
   Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
7. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
8. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
9. 3 Areas to Improve for Customer Service Work-From-Home
   Despite worldwide lockdowns and varied attempts at a return to regular life, the pandemic shows no signs of letting up.
10. 3 ways banks, fintechs and FIs can harness AI for success
    How will advanced AI-powered financial services enhance the customer experience? According to a report published by consulting group Opimas, the financial services sector was projected to have spent US$1.5 billion on artificial intelligence (AI) in 2018, rising to US$2.8 billion by 2021. Much has been made of the expec