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1. Why Employee Experience Is The New Customer Experience: Five Factors Driving Change At Work
   Father multi-tasking with young son (2 yrs) at kitchen tablegettyWhen I was in the early days of my career, the business world had just begun to embrace the notion of “Customer Experience” along with the initial iterations of e-commerce and e-everything. Consumer expectations were changing with technological advances,
2. 5 Ways To Make Your Small Business Sale-Ready
   Selling your business can change your life. Moving onto your next challenge, safe in the knowledge that your clients and team are looked after, is an exciting prospect that has likely crossed the minds of many small business owners. Five ways to make your small business sale-readygettyWhen you’re ready to do it, you’ll
3. Corporate Leaders Are Underestimating The Role Key Enabling Functions Should Play In Business Strategy
   Now is arguably the most vital time for C-suites and their respective enabling functions, such as tax, trade, legal, HR, and procurement departments, to be in lockstep when it comes to everything from day-to-day governance to big-picture growth strategy.
4. How do Economies of Scope and Economies of Scale Differ?
   Economy of scope and economy of scale are two different concepts used to help cut a company's costs. Economies of scope focuses on the average total cost of production of a variety of goods, whereas economies of scale focuses on the cost advantage that arises when there is a higher level of production of one good. Econ
5. 5 Ways Collaboration Saves Your Customers Money (And Why It Matters)
   Good news: Strategic partnerships aren't only for your benefit. Working within them, your customers might save money, too
6. The unemployed may never come back. Here's what that means for the economy.
   The US economy has had a strange comeback, where overall output is back to its pre-recession level but employment is still low. That means we're selling as much stuff as we were in 2019 but with almost 6 million fewer workers. Workers could stay sidelined and we'll keep making more with less, or they'll come back to a
7. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
8. Five Top Website Mistakes and How to Fix Them
   Even before COVID-19 and the eCommerce boom, a small business’ website was its digital storefront, where people could make a purchase or find out more about the company and its products and services 24/7.
9. In today's rapidly evolving business landscape,
   In today's rapidly evolving business landscape, diversity has emerged as an integral ingredient for success and innovation. However, since there is no
10. Online shopping scams to look out for and how to avoid them
    Shopping online can be convenient, especially during the holiday season, but it also exposes you to online shopping scams. Here are some scams to watch out for and how to protect yourself from falling victim to them