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1. How do I add a payee in Online Bill Pay?

   From a Web Browser

   • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
   • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
   • As you type, what you are typing is matched to a known payee. 
   • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
   • Select Add Payee.

   If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

   • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
   • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
   • Payee Address – This is the address to which you send your payment. 
   • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
   • Zip code – Enter the payee's zip code to which you send your payment. 

   When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

   Mobile App

   • Open the Mobile App, tap Payment Center, then Bill Pay.
   • Select Payees at the top right of the screen
   • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

   If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

2. Stay Safe When Banking Online: Top 5 Cybersecurity
   Stay Safe When Banking Online: Top 5 Cybersecurity Tips     Online banking continues to grow in popularity, as more and more people take
3. Which branches have safe deposit boxes?

   You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

   The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

4. How do I place a stop payment on a check or pre-authorized payment?

   Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

   • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
   • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
   • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
   • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
   • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
5. How can I dispute a transaction that I don't recognize on my account?

   For Check Disputes
   Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

   For Electronic and Debit Card Transaction Disputes
   You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

   If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

6. What should I do if I think someone has gained unauthorized access to my Digital Banking?

   Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

   If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

   If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

   Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.

7. When will my monthly mortgage billing statement be sent out?

   Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

8. How do I endorse a check for Mobile Deposit?

   Within the endorsement area on the back of the check, sign your name and print "For Mobile Deposit Only."

   To learn more about Mobile Deposit, visit our Mobile Deposit page.

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

9. Are there limits on how much cash I can withdraw from an ATM?

   There are limits on the amount of cash you can withdraw daily from both Allpoint and Old National ATMs. The amount can vary. To learn your daily limit, please contact Old National at 1-800-731-2265.

10. How can I apply for a business credit card?

    You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.
    
    You an also visit any banking center to apply for a business credit card.