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1. To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?

   We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:

   Old National Bank
   Attn: Client Success
   P.O. Box 143
   Evansville, IN 47701

   Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).

2. What are the supported browsers for Old National Digital Banking?

   For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following:

   You can test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

   If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265 for additional assistance.

3. What if I am having browser problems in Digital Banking?

   For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following: 

   First, test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

   If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265.

4. What should I do if I am having financial difficulties making my loan payment?

   We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

   For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

5. Do I have the option to make extra principal payments on my mortgage loan?

   Yes, you have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.

   The easiest way to do this is within Mortgage Manager. Our Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount:

   • Make a One-Time Payment - How to Make a Mortgage Payment guide
   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 866-853-3277.
6. How can I change information about the bank account my mortgage payment comes from?

   Within Mortgage Manager, go to Payment button. Here you can choose to Add, Edit or Delete payment methods. More than one can be added to use when making a payment.

   Our Mortgage Manager guides show you how to make a payment and where to enter or update your bank account information.

   • Make a One-Time Payment - How to Make a Mortgage Payment guide
   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.
7. What do I do if I received a suspicious phone call claiming to be from Old National?

   What you need to know:
   If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

   • Be suspicious
   • Hang up
   • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT

   What you need to do:
   If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT.

8. The 1 Mistake to Avoid in a Hot Housing Market
   It's a hard time to be looking for a home. Property values have soared on a national level, and a lot of buyers are getting priced out of the market because of it. On the other hand, it's a great time to own a home. With property values being up, homeowners have more options to borrow against their homes. But there's o
9. When will the check I deposited through Mobile Deposit be available?

   Checks deposited using Mobile Deposit are available for withdrawal based upon our typical funds availability policy. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Checks written from an Old National account:
   If you submit a check written from an Old National account through Mobile Deposit by the 8pm cut-off time, Monday through Friday (excluding holidays), the deposit will be available the same day. In other words, it will be credited to your account and available to cover checks or other debits being processed that night.

   Checks written from an account at a bank other than Old National:
   If made by the 8pm CST Mobile Deposit cut-off time, Monday through Friday (excluding holidays), these deposits will typically be available the next business day. This means these funds will not be available to cover checks or other debits processed that night. In some cases, an extended hold may need to be placed on a mobile deposit, meaning funds will not be available the next business day. 

   Viewing your mobile deposit
   You should be able to view your mobile deposit in your Digital Banking transaction history within one to two business days of your deposit.

   If you have questions about your Mobile Deposit, please call Client Care at 1-800-731-2265, or take the check into an Old National banking center.

   ATM Deposits
   As an alternative to Mobile Deposit, many of our ATMs also accept deposits. When viewing our Branch and ATM locator and select the ATM filter.

10. How can I make a payment on my credit card?

    You can make a payment on your Old National Credit Card online, by mail or over the phone.

    Pay online
    Please access the Online Account Center for credit cards. You will first need to enroll.

    With online account access for your credit card, you can also do the following:

    • Transfer balances
    • Request Credit Limit Increases
    • View Statements
    • And much more

    By phone
    To make a Credit Card payment by phone, please call Cardmember Service at 1-800-558-3424.

    By mail
    Credit card payments can be sent to:

    Cardmember Service
    P.O. Box 790408
    St. Louis, MO 63179-0408