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        1. How can I get more information about an unfamiliar charge on my credit card?

          If you see an unfamiliar charge on your credit card, and you want to obtain more detailed information, please call 1-800-558-3424.

        2. Can I receive my mortgage statement electronically rather than by mail?

          Yes. You can enroll in electronic statements for your Old National mortgage loan within Mortgage Manager. Just follow these steps:

          1. Log into Mortgage Manager
          2. Select Account Management
          3. Click on Document Center
          4. Under Mortgage eStatements select Paperless Statements
          5. Open and review eStatement Delivery Terms and Conditions
          6. Select I agree to the terms and conditions
          7. Click Let's do this!

          Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

          You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can de-activate this service in Mortgage Manager at any time.

        3. What is a mortgage escrow account?

          Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

          When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

          You can view your escrow account information within Mortgage Manager.

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