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        1. What if I used my debit card at a business or merchant that was breached?

          What you need to know:
          Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

          Things you can do to help guard against unauthorized use of your debit card:

          • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

          What you need to do:
          Monitor your account for fraudulent activity and report anything suspicious.

        2. What should I do if I'm the victim of check fraud?

          Check fraud occurs when someone steals your actual checks or reproduces them. They then attempt to cash those checks and, if successful, can pull money out of your account.

          If you're the victim of check fraud, please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

        3. What paperwork do you need from me to endorse an insurance claims check?

          If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
           For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.

        4. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

          Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

          Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

          Please call Old National Client Care toll-free at 1-800-731-2265 for help.

        5. Someone sent me money with Zelle, how do I receive it?

          If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

          If you have not yet enrolled with Zelle®, follow these steps:

          1. Click on the link provided in the payment notification you received via email or text message.
          2. Select Old National.
          3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        6. Foreign Exchange
          Foreign exchange solutions from Old National can help propel your business. We offer a consultative approach and a suite of foreign exchange solutions.
        7. Fed Rate cut set to lower small business borrowing costs
          The Federal Reserve’s recent decision to cut interest rates is expected to bring financial relief to small businesses across the United States. This monetary policy shift will likely reduce borrowing costs for companies with variable-rate loans and those seeking new financing.
        8. Inflation May Actually Benefit Your Business. Here's How
          Companies are facing increased costs across the board, but inflation isn't all bad--especially for business owners in these three scenarios. Inflation
        9. Real-Life Finance Podcast #4 | Wealth Advisor LaToya Williams
          Hosted by Old National Bank Financial Empowerment Director Ben Joergens, each Real-Life Finance episode focuses on everyday financial solutions that
        10. Smishing Attempts Are on the Uptick
          Smishing Attempts are on the rise. Like many financial institutions, Old National has recently seen an increase in “smishing” fraud