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    1. How do I place a stop payment on a check or pre-authorized payment?

      Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

      • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
      • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
      • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
      • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
      • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
    2. How can I dispute a transaction that I don't recognize on my account?

      For Check Disputes
      Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

      For Electronic and Debit Card Transaction Disputes
      You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

      If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

    3. Can I make a deposit at an Allpoint ATM?

      No. Allpoint ATMs can be used for withdrawals, transfers and balance inquiries only. 

      Old National does have many ATMs that will accept deposits, and we continue to add more. To find an ATM that accepts deposits, follow these steps:

      • Go to the oldnational.com locator
      • Next to the locator map, select the ATMs filter and unselect the Allpoint Surcharge-Free ATM filter. Our Partner ATMs, which are part of the Allpoint network, do not accept deposits.
      • Type your zip code or city/state into the Search bar to find the nearest ATMs

      Deposits made at an ATM are available for withdrawal based upon our typical funds availability policy. This means they may not be available for immediate withdrawal and use.

      To make a deposit, you can also use Mobile Deposit or visit an Old National banking center.

      If you have questions about making deposits at an ATM, please contact Client Care at 1-800-731-2265. 

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