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1. What is Mobile Deposit and how do I use it?

   Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

   To use Mobile Deposit

   • Log in to your Mobile App.
   • At the bottom of the screen, choose Check Deposit.
   • In the "To" section, select the account you want to deposit to and enter the amount.
   • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
   • Select the photo icon and capture an image of the front and back of your check.
   • Verify the information and select Deposit.

   You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Tips for using Mobile Deposit

   • Take photos in a well-lit area
   • Place check on a dark surface
   • Be sure only the check is in the photo (no fingers holding the check)
   • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
   • Give the camera time to focus before taking the photo; being too close can make the check image blurry
   • Tap the center of your screen to get a clear picture
   • Make sure the check isn't folded or torn

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

2. Are there transaction and monthly limits for Mobile Deposit?

   Yes, there is a $5,000 daily limit and a $10,000 monthly limit for mobile deposits made through the Mobile App.

   The monthly limit amount is on a rolling 30-day cycle. As mobile deposits become available to you, they will no longer count toward the limit, making room for future deposits.

   If you have questions about Mobile Deposit limits, please contact Client Care at 1-800-731-2265.

3. How do I set up Text Banking and Automated Alerts?

   Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.  

   To set up these services, sign in to Digital Banking. Select Additional Services at the top of the screen and then Text Banking & Alerts. You will first be taken to an Alerts and Notifications screen, where you can sign up for Automated Alerts. If you enter your mobile phone number on this screen, the number will carry over when you set up Text Banking. 

   To set up Automated Alerts

   • Enter your email address if you want to receive Automated Alerts by email.
   • Next, enter your phone number and click Activate. A verification code will be sent to the phone number provided. Enter this code in your Digital Banking and click Accept.
   • To choose and set up your alerts, select the Add an alert button.

   Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen. 

   How to set up Text Banking with text messaging commands

   • Under Text Message Banking (to the right of Alerts and Notifications) select Update.
   • If you want, you can enter a second phone number here.
   • Choose your primary account for Text Banking. This is the account that you will receive balance and history for when requested through Text Banking.
   • If you have a second checking or savings account, you can enroll it as a secondary account to transfer funds to the primary account when requested.
   • When all information is entered, select Done. You should receive a confirmation text message.

   Here is the information you can obtain by sending the following text commands to 454545:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold. 
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking 
   • STOP – Deactivate service
   • HELP – Help keywords

   Note: The Text Banking function will not work if you have an automated signature attached to your text messages.

   Visit our Text Banking page for more information. For assistance with setting up Automated Alerts or Text Banking, please call Client Care at 1-800-731-2265.

4. What are eBills and how do I use them?

   eBills are online versions of your paper bills that you receive. eBills enable you to review and pay bills directly from your Digital Banking account within Online Bill Pay.

   When setting up a new payee, Bill Pay will check to see if this payee offers eBills. If eBills are available, simply click Get eBill to begin enrollment.

   • To start filling in the required information, click Get Started!
   • Fill out the required information and agree to the terms. 
   • When ready, click Submit to complete the enrollment. 

   Keep in mind that it may take up to two billing cycles before you begin receiving eBills.

   Set up an automatic payment for an eBill payee:

   • Start by clicking Options.
   • Then select Automatic Payment.
   • You can choose your options for how you would like to pay your bill.
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