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1. What is Mobile Deposit and how do I use it?

   Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

   To use Mobile Deposit

   • Log in to your Mobile App.
   • At the bottom of the screen, choose Check Deposit.
   • In the "To" section, select the account you want to deposit to and enter the amount.
   • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
   • Select the photo icon and capture an image of the front and back of your check.
   • Verify the information and select Deposit.

   You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Tips for using Mobile Deposit

   • Take photos in a well-lit area
   • Place check on a dark surface
   • Be sure only the check is in the photo (no fingers holding the check)
   • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
   • Give the camera time to focus before taking the photo; being too close can make the check image blurry
   • Tap the center of your screen to get a clear picture
   • Make sure the check isn't folded or torn

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

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8. How can I access my business credit card online?

   If you already have a business or commercial credit card through Old National, you can log in to that account on our business credit card page. Just click or tap the blue Access Your Account button. You can also access your account directly.

9. How can I find a certain Old National banking center or ATM?

   There are several ways to find an Old National banking center or ATM through our website and our Mobile App:

   On the website
   Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

   • To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
   • To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.

   In the Mobile App

   • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
   • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.

   Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

10. My debit card was lost/stolen. How can I get a new one?

    Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

    If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

    Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.