First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. Are Card Controls secure?

          Card Controls is a feature within our Online Banking and Mobile Banking platforms. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security.

        2. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

          Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

        3. Someone sent me money with Zelle, how do I receive it?

          If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

          If you have not yet enrolled with Zelle®, follow these steps:

          1. Click on the link provided in the payment notification you received via email or text message.
          2. Select Old National.
          3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        4. If I receive a stimulus check instead of direct deposit, how can I deposit it?

          In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

        5. Who can I send money to with Zelle?

          You can send money to friends, family and others you trust.1

          Since money is sent directly from your bank account to another person's bank account within minutes,2 it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

          1 Must have a bank account in the U.S. to use Zelle®.
          2 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        6. Who do I notify about changes to my homeowner's insurance?

          For all insurance related information, please:
          Call - 1-855-862-4208
          Email - OldNationalTeam@pfic.com or
          Visit - www.expressinsuranceinfo.com/2536828

        7. What is Zelle®?

          Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

        8. How do I get started with Zelle?

          It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

        9. Is my information secure in Zelle®?

          Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

        10. How do I set up eStatements for my Old National loan account?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking
          • Click eStatement Preferences under Statements and check the box next to the account(s) for which you want to receive eStatements
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter the six-character Confirmation Code in the box and hit Continue.
          • Verify the email address where statement notifications should be sent and hit Accept.

          On the Mobile App
          Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          • Click on the Mobile Banking App and log in to your account.
          • Click on the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.
          • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
            Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter or paste the six-character Confirmation Code and select Continue.
          • Read the Consent and Authorization.
          • Enter and verify the email address where statement notifications should be sent and click Accept.

          Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.