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1. Do I have to be enrolled in Digital Banking to use Card Controls and Alerts?

   Yes. You must be logged into Online Banking or the Mobile App to set up and use Card Controls.

2. How do I sign up for Card Controls and Alerts?

   Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

   Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

3. Someone sent me money with Zelle, how do I receive it?

   If you have already enrolled with Zelle^®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.¹

   If you have not yet enrolled with Zelle^®, follow these steps:

   1. Click on the link provided in the payment notification you received via email or text message.
   2. Select Old National.
   3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle^® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.
   

4. Who can I send money to with Zelle?

   You can send money to friends, family and others you trust.¹

   Since money is sent directly from your bank account to another person's bank account within minutes,² it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

   ¹ Must have a bank account in the U.S. to use Zelle^®.
   ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

5. If I receive a stimulus check instead of direct deposit, how can I deposit it?

   In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

   • Download the Mobile App and use your smartphone to easily and securely deposit your check with Mobile Deposit.
   • Deposit your check at most Old National ATMs. You can use our locator to find a nearby ATM.
   • If visiting a banking center, you may choose to use one of our drive-thrus or make an appointment to visit a lobby.
6. Is my information secure in Zelle®?

   Keeping your money and information safe is a top priority for Old National. When you use Zelle^® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

7. What is Zelle®?

   Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

8. How do I get started with Zelle?

   It's easy — Zelle^® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle^® today.

9. How do I set up eStatements for my Old National loan account?

   eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

   To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

   On a web browser

   • Log in to Digital Banking
   • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
   • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
   • Enter the six-character Confirmation Code in the box and hit Continue.
   • Verify the email address where statement notifications should be sent and hit Accept.

   On the Mobile App
   Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

   • Click on the Mobile Banking App and log in to your account.
   • Click on the More menu button at the bottom of the screen.
   • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
   • Click Save Changes.
   • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
     Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
   • Enter or paste the six-character Confirmation Code and select Continue.
   • Read the Consent and Authorization.
   • Enter and verify the email address where statement notifications should be sent and click Accept.

   Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

   If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

   You can also visit the eStatements page on our website.

10. What can I do in Digital Banking?

    With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

    Mobile Deposit
    Deposit a check safely and securely with your smartphone.

    Transfers
    Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

    Bill Pay
    Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

    eStatements
    View, download and print an electronic version of your statement.

    Money Management^TM
    See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

    Zelle^®
    Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

    Text Banking
    Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

    Card Controls
    Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

    How to enroll in Digital Banking

    When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

    When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

    If you open a new Old National account online, you can enroll in Digital Banking immediately.

    You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

    There is no charge for use of Digital Banking, including the Mobile App.