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    How to Order (or Reorder) Checks

    Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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    7. How can I access my loan online?

      You can access your loan through our Digital Banking services. There are several options for enrolling online:

      1. Go directly to the enrollment page or
      2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
      3. Download our Mobile App and enroll in Online Banking.

      Once on the enrollment page:

      1. Enter your desired Online Banking User ID and Password.
      2. Enter your personal information including name, date of birth and address.
      3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
      4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

      If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

    8. Are you offering assistance to clients facing financial hardships?

      During any period of disruption, we recognize that some are facing unanticipated financial hardships. If you find yourself in this circumstance, please don’t hesitate to reach out to your local banking center. Or you can call us at 1-800-731-2265, Option 6.

    9. How do I change my personal information for my loan?

      To change your mailing address, Old National offers several options:

      • Within Online Banking, go to My Settings. Click on How do I update this next to your address. This will take you to the Online Banking email box for you to send us a message requesting the change.
      • You may visit any Old National banking center and provide an updated photo ID or utility bill that contains the new address.
      • Download a Personal Address Change Form

      To change your phone number or email address:

      Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.

    10. How do I set up a sub-user in Shared Access?

      As the primary user of digital banking, you have the ability to grant another person or persons (sub-users) access to your digital banking account. You have sole authority and control in sharing access with, managing and disabling sub-users and/or their respective authority. In setting up sub-users to your account, you authorize Old National to act on transaction instructions initiated under the credentials of authenticated sub-users, just as if it was initiated under your credentials. 

      Sub-users access is limited to web browser only.

      • From within a web browser, select Additional Services, then Share Access with Others. 
      • Select Add person. 
      • Enter the identifying information about the sub-users. 
      • Select Grant full access to all accounts or next to each account, select
      • Click to grant access to each individual account. 
      • You will need to setup if the account is View Only, can make internal transfers or bill payments.
      • If you choose to allow bill payments, you will need to set an approval limit as well. 
      • Click Save and then Continue to agree to the Terms of Use. 

      The sub-users will receive an email at the address you provided and will need to setup their access within 30 minutes. They will log in and verify identity with the phone number you provided. The sub-users will then be able to log in to your account with their own user ID and password.