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1. How do I sign up for Card Controls and Alerts?

   Card Controls and Alerts are a feature of Online Banking and the Mobile App. You can activate Card Controls within Online Banking and the Mobile App; there is no need for any separate enrollment or downloading of any additional apps.

   Card Controls enable you to manage and monitor debit card activity, such as setting and receiving alerts or suspending certain transactions.

2. What are "cookies" and how do they affect my Digital Banking?

   A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

   Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

   • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.

   • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

   Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

3. Seniors are the highest at risk for
   Seniors are the highest at risk for scams   Elder fraud, also known as elder financial exploitation, has been called the “crime of the 21st
4. Mortgage Manager Terms and Conditions
   When you use the Old National Mortgage Manager, you agree to our Mortgage Manager Terms and Conditions of Use. Please read it carefully.
5. Why Fraud Is Harder to Spot in 2026 — Tips to Protect Yourself | Old National
   Scammers are using AI and sophisticated tactics to impersonate trusted contacts, create urgency, and request hard-to-trace payments. Learn how to spot fraud and protect your money with practical tips from Old National.
6. Consumer Loan Resource Center
   Manage your Old National loan with mobile and online banking. Make a payment online, view your loan balance, and more. Or pay by phone, by mail, or in-person.
7. How can I cancel a pending mortgage payment?

   The easiest way to cancel or edit a scheduled mortgage payment is within Mortgage Manager. Follow the How to Make a Mortgage Payment guide and select Scheduled payments. There you will be able to edit or delete a pending payment.  

   For assistance in changing or cancelling a pending online payment, please call 1-866-853-3277 at least one full business day prior to the scheduled draft payment.

8. How do I enroll in Zelle®?

   You can send, request or receive money with Zelle^®.
   
   To start using Zelle^® at Old National, you must be enrolled in Online or Mobile Banking.
   
   Once enrolled, login and locate Send Money with Zelle^® in the Mobile App Payment Center or the Move Money tab in Online Banking. From there, complete a brief one-time enrollment to tell us which email address or U.S. mobile number and deposit account you would like to use to send and receive money with Zelle^®.

9. How does Zelle® work?

   When you enroll with Zelle^® through your Old National Online or Mobile Banking account, your name, the name of your financial institution and the email address or mobile number you enrolled is shared with Zelle^® (no sensitive account details are shared).

   When someone sends money to your enrolled email address or U.S. mobile number, Zelle^® looks up the email address or mobile number in its "directory" and notifies of the incoming payment. then directs the payment into your Old National account, all while keeping your sensitive account details private.

10. How do I set up a recurring transfer in Digital Banking?

    From a Web Browser
    To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Pay or Transfer tab, and select Make a Transfer.

    Here you can select the accounts and date, and type in the amount you would like to transfer.

    To create a recurring transfer, check the Repeat box next to the date.

    Select the frequency, date and duration of your recurring transfers and click Save.

    Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

    To view your upcoming scheduled transfers, just hover over Pay or Transfer in the main navigation and click View scheduled transfers.

    The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

    You have the option to include a message, you may do so in the Memo section.

    Click Make Transfer.

    Take a moment to verify that your transfer details are correct, then click Confirm.

    Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

    On the Mobile App
    Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

    • To view or cancel a recurring transfer in the mobile app, tap Transfers.
    • Tap Schedule.
    • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
    • Tap Yes to confirm.