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    1. How do I get started with Zelle?

      It's easy — Zelle® is already available within the Mobile app and digital banking! Check our app or sign in online and follow a few simple steps to enroll with Zelle® today.

    2. How can I find fee free ATMs?

      With your Old National debit/ATM card, you can use any Old National or Allpoint ATM with no fees. (Please be aware that Old National charges a $2.50 fee when you use a non-Old National Bank or non-Allpoint ATM.)

      You can find Old National and Allpoint ATMs near you by using the locator on oldnational.com. When searching, select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find your nearest ATMs.

      The Allpoint ATM network provides 55,000 surcharge-free ATMs located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

    3. What are your hours?

      Our lobby and drive-thru hours vary by location. You can find banking center and Wealth Management hours on our locator page.

      Once on our locator page, enter the branch address (as much as you know), city and state in the Search box. In the list of banking centers on the right, you will see drive-thru and lobby hours.

      You can also find locations and hours in our Mobile App. Just select Locations on the log in screen. Enter a zip code or city. Tap the purple pin of your desired banking center. Then tap the information icon (i in a circle). This will bring up the location hours.

    4. What if I want to send money to someone whose financial institution doesn't offer Zelle?

      You can find a full list of participating banks and credit unions live with Zelle® here.

      If your recipient's financial institution isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.

      To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.

    5. How do I set up a recurring transfer in Digital Banking?

      From a Web Browser
      To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

      Here you can select the accounts and date, and type in the amount you would like to transfer.

      To create a recurring transfer, check the Repeat box next to the date.

      Select the frequency, date and duration of your recurring transfers and click Save.

      Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

      To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

      The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

      You have the option to include a message, you may do so in the Memo section.

      Click Make Transfer.

      Take a moment to verify that your transfer details are correct, then click Confirm.

      Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

      On the Mobile App
      Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

      • To view or cancel a recurring transfer in the mobile app, tap Transfers.
      • Tap Schedule.
      • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
      • Tap Yes to confirm.
    6. How can I access my loan online?

      You can access your loan through our Digital Banking services. There are several options for enrolling online:

      1. Go directly to the enrollment page or
      2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
      3. Download our Mobile App and enroll in Online Banking.

      Once on the enrollment page:

      1. Enter your desired Online Banking User ID and Password.
      2. Enter your personal information including name, date of birth and address.
      3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
      4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

      If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

    7. Is there a limit on how many people can be in a banking center?

      We have re-opened our banking centers and are no longer limiting the number of people who can be inside the lobby at one time. Appointments continue to be accepted and encouraged.

    8. Is my information secure in ZelleĀ®?

      Keeping your money and information safe is a top priority for Old National. When you use Zelle® within online and mobile banking, your information is protected with the same technology we use to keep your Old National account safe.

    9. How do I set up automatic credit card payments?

      To set up automatic payments on your credit card, log into your account, select your card, and choose “Manage payments”. There, you can choose the date and amount of your automatic monthly payments.

    10. Am I eligible for an SBA loan?

      SBA lenders and SBA loan programs have different eligibility requirements. However, there are some basic requirements:

      • Location: Your business must be physically located and operate in the U.S.
      • Business type: Your business must be for-profit and in an eligible industry.
      • Investment: You, as the business owner, must have invested time or money into the business.
      • Size: Only small businesses qualify. The definition of a "small business" is based on number of employees or average annual receipts. Size standards information can be found on the sba.gov website.
      • Loan application history: You must not be able to get more traditional financing at favorable terms.

      You should also be able to demonstrate your ability to repay the loan and have a sound business purpose and plan.

      To learn more about SBA loans at Old National, please visit our SBA Loans website page.