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How to Order (or Reorder) Checks
Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.
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Coronavirus Withdrawals From An IRA Or 401(k): Who Can, And Should, Tap Retirement Accounts?
Part of the CARES Act allowed individuals to tap IRAs or 401(k) retirement plans if they were impacted by the coronavirus and needed cash. The law permits withdrawals up to $100,000 (or the account balance, if lesser), without penalty. The funds can be paid back, though it’s optional. For struggling business owners and
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5 stimulus check scams that try to steal your money, identity, or both
The past month or so has been marked by mass confusion, financial stress, and fear — the perfect storm for would-be scammers. Now, as many of us
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How do I place a stop payment on a check or pre-authorized payment?
Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:
- For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
- For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
- When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
- Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
- Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
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To submit a notice of error or request for information about my loan, do I have to write a letter, or can I instead call Old National or visit a banking center?
We are happy to continue to service your account through email, phone and our banking centers. However, we encourage you to submit any notices of error or requests for information in writing to:
Old National Bank
Attn: Client Success
P.O. Box 143
Evansville, IN 47701Written communication ensures that you receive all the protections under the Real Estate Settlement Procedures Act (RESPA).
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Here's the checklist business owners should use when planning to reopen
After nearly two months of disruption, businesses around the US are impatient to resume operations. In one survey, half of small businesses said they were actively working on a local re-opening plan. In a separate question, half also said they could re-open in less than a month after restrictions end. In order to reope
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Where should I send a notice of error or request for information about my loan?
Please mail all notices of error or requests for information about your Old National loan to:
Old National Bank
Attn: Client Success
P.O. Box 143
Evansville, IN 47701 -
Can I use ATMs that are not Old National or Allpoint ATMs?
Yes. Your Old National ATM/debit card will work at all ATMs. However, doing so may result in several fees.
Surcharge fees
Out of network ATMs (ones that are neither Old National nor Allpoint) may assess you a surcharge fee. An ATM surcharge fee is the fee an owner of an ATM charges cardholders from other financial institutions who use their machine. In other words, if you have an Old National debit card and use it at another bank's ATM, that bank may assess a surcharge.Foreign fees
For most types of checking accounts, Old National will charge a $3.00 "foreign" ATM fee (on top of any ATM owner surcharge) if you use a non-Old National Bank or non-Allpoint ATM.To ensure fee-free ATM usage, we recommend always using an Old National or Allpoint ATM when possible. To find an Old National or Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "ATM" and "Allpoint Surcharge-Free ATM" filters. You can also use the locator within our Mobile App to find both Old National and Allpoint ATMs.
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How can I find a certain Old National banking center or ATM?
There are several ways to find an Old National banking center or ATM through our website and our Mobile App:
On the website
Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box.- To find a specific location, including hours, enter address (as much as you know), city and state of the location you are searching for. Select Search.
- To find the banking center or ATM closest to your current location, enter your location and choose Search. A listing of your nearest banking centers and ATMs will be provided. You can also choose to Get Directions.
In the Mobile App
- Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
- If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.
Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.
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What should I do if I forgot my User ID or Password for Digital Banking?
Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:
- On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary password or click I forgot my user id.
- If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
- If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.
Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.
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Why is my request for Digital Banking access showing as declined or pending?
When you complete the Digital Banking enrollment process, we must verify the information you provide in order to prevent any unauthorized access to your account. The security of client information is one of our highest priorities. If your request for Digital Banking has been declined, it most likely means we were not able to successfully verify the information you provided during the enrollment process. A pending status most likely means we are working to verify your information. We will email you to notify you when your Digital Banking enrollment request is approved or declined.
If you have questions or concerns about your Digital Banking enrollment, please call Client Care at 1-800-731-2265, and one of our associates would be happy to assist you.