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        How to Order (or Reorder) Checks

        Order checks in several convenient ways: by phone, on the web, at a Banking Center, via Client Care, or through Online Banking (reorders only). Click to get started.

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        1. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        2. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

          We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

          Requests should be received at least 5 business days prior to the payment due date. 

          For mortgage loans:
          Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

          For all other personal loans:
          Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

          Please note that late payment fees may apply if we do not receive your loan payment by the due date.

          If you have questions or need assistance, please call Client Care at 1-800-731-2265.

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        6. How do I set up eStatements for my Old National loan account?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking
          • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter the six-character Confirmation Code in the box and hit Continue.
          • Verify the email address where statement notifications should be sent and hit Accept.

          On the Mobile App
          Enrolling in eStatements from your our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          • Click on the Mobile Banking App and log in to your account.
          • Click on the More menu button at the bottom of the screen.
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.
          • On the confirmation page, click View Disclaimer to receive your Confirmation Code.
            Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll down the page.
          • Enter or paste the six-character Confirmation Code and select Continue.
          • Read the Consent and Authorization.
          • Enter and verify the email address where statement notifications should be sent and click Accept.

          Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.

        7. What can I do in Digital Banking?

          With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

          Mobile Deposit
          Deposit a check safely and securely with your smartphone.

          Transfers
          Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

          Bill Pay
          Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

          eStatements
          View, download and print an electronic version of your statement.

          Money ManagementTM
          See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

          Zelle®
          Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

          Text Banking
          Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

          Card Controls
          Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

          How to enroll in Digital Banking

          When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

          When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

          If you open a new Old National account online, you can enroll in Digital Banking immediately.

          You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

          There is no charge for use of Digital Banking, including the Mobile App.

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