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1. What is the "Pending" transaction in my Digital Banking transaction history?

   When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

   ATM or Debit Card Transactions
   This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

   Certain Deposits
   A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

   To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

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7. After I submit a notice of error about my loan, how long will it take for me to hear back from Old National?

   Within 5 business days from when we receive your request, we will mail you a letter to let you know that your request was received.

   Then, within 30 business days after we receive your request, we will mail you a letter providing details on the outcome of our investigation. If we agree that an error has occurred, the error will be corrected and this will be included in our response.

   Please note that if the error relates to providing an accurate payoff balance, we will respond within 7 business days.

   If we determine that an error has occurred, we will mail you a letter explaining:

   • The correction that was made
   • The date confirming when the correction was made
   • Information about how you can contact us if you need further assistance

   If we discover that no error took place, we will mail you a letter explaining:

8. That no error occurred
9. The reason(s) for that determination
10. Details about your right to ask for the documents we reviewed to determine that no error took place and how to submit that request
11. Information about how you can contact us if you need further assistance

Please note that if we determine that additional time may be required to properly research your request, we may extend the review period by 15 business days. If this extra time is needed, we will mail you a letter before the end of the 30 business-day review period to let you know. The letter will explain the reasons why the extended review is necessary.