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1. What should I do if I forgot my User ID or Password for Digital Banking?

   Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:

   • On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary  password or click I forgot my user id.
   • If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
   • If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

   Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.

2. One-time passcodes used to be the security shield
   One-time passcodes used to be the security shield guarding your accounts. Now, they're the new target for cunning scammers. One-time passcode fraud is
3. Phone Scams: 5 You Need to Beware Of Now
   AI is driving the spike in phone scams with one out of every four calls flagged as unknown ultimately determined to be "unwanted," or spam, a new
4. Teach Kids About Money While You’re Stuck At Home
   We are all locked down at home, and probably running out of things to do to entertain our children. This might be a golden opportunity to teach our kids some valuable lessons about money, and not just because April is Financial Literacy Month. Learning how to handle money properly at an early age might sound a little b
5. How Old National Bank supports, recruits, advances military veterans
   Old National Bank is proudly committed to supporting veterans and military members through an internal employee Impact Network that provides a comfort
6. What is meant by multi-factor authentication?

   Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

   You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

   There are several common reasons that you may be asked to verify your identity, such as:

   • You recently cleared your browser's cookies
   • You are using a different browser from the one you used previously
   • You knowingly or unknowingly asked to not skip this extra security step
   • You are using your browser in private or incognito mode

   If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

7. How long does it take to receive money with Zelle®?

   Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

   If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

   If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

   If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

   Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

8. Spring-Cleaning Your Finances? Start With These 3 Things
   For some people, spring means itchy, watery eyes and allergies galore. For others, it means a celebration of milder weather and the chance to spend more time outdoors.
9. Are You Making This Major HSA Mistake?
   If you have a health savings account (HSA), there's a good chance you're not flexing its full financial muscle, since research shows that only 5% of HSA holders are using one of the account's most powerful features. An HSA has three tax benefits: Contributions are made with tax-free money, withdrawals to cover qualifie
10. Accelerating Treasury Management Capabilities
    One of the many benefits of partnering with other like-minded financial institutions is to bring the “best of both worlds” to our clients.