In Online Banking
Log in to Online Banking and choose Bill Pay in the top menu.
To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page.
As you type, what you are typing is matched to a known payee. If you see your payee in the drop down list, click the name and the click the Add button.
If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:
Don't be alarmed if you are not asked for an address to which to send your payment. This means special arrangements are already in place with the company you are adding regarding how to remit payments to them. In many cases, a payment is sent electronically and therefore, an address is not needed. In other cases, the payee requires that payments be sent to an address that may be different from the address that appears on your bill.
When adding your payee, you can also give your payee a nickname.
When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order.
Our Online Bill Pay has its own FAQ in Online Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to. . .
In the Mobile App
If you need assistance with enrolling in Online Bill Pay, please contact Client Care at 1-800-731-2265.