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        1. What costs will I have to pay at a mortgage closing?

          Closing costs include a number of fees and will vary based on your agreement, your loan, your lender and even what state you live in. But you typically can expect to pay between 2 and 5 percent of the home’s purchase price to cover these costs.

          You can expect to see fees for the third parties and reports involved in your home purchase (including attorneys, couriers, title searches, inspections, appraisals, surveys, transfer records, property research, underwriting and more), and you also may have to pay for any upcoming property taxes.

          Insurance also plays a large role in closing costs. For example, you may need to pay your premium for the first year of homeowner’s insurance at closing, as well as title insurance, and Private Mortgage Insurance (if your down payment is less than 20 percent).

          Your mortgage expert can provide an estimate of these closing costs after you apply for your mortgage.

        2. What are the different ways I can make a payment on my Old National loan?

          For personal loan payments (not including mortgage loans), we offer several options:

          • Use Online Banking to transfer funds from an Old National checking account or pay from an account at another bank for free. See our FAQs on transferring funds or paying from an outside account.
          • Download the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.  
          • Mail a check to PO Box 3728, Evansville, IN 47736
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.

          For mortgage loan payments, here are several available options:

          • Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides: 
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
          • Pay by phone by calling Client Care at 1-800-731-2265, Option 4 (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck.
        3. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.

        4. What is direct deposit?

          Direct deposit is when you have a regular payment, such as a paycheck or a social security payment, deposited directly into your bank account rather than receiving a physical check.

          There are several benefits to direct deposit: it’s more secure than a physical check, since it can’t be lost or stolen; it arrives in your account more quickly than a physical check would arrive via mail; and, you don’t have to spend time depositing your physical check.

          If you’re interested in setting up direct deposit to an Old National account, we have direct deposit instructions.

        5. What is a notice of error regarding the servicing of my loan?

          A notice of error is a written notice from you that details error(s) you believe have been made relating to the servicing of your loan. Your notice must include:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific error you are disputing and/or information you are requesting

          Only errors related to the servicing of your loan secured by your home are covered through this process (excluding open-ended lines of credit).

          Where to send a notice of error
          Please mail all notices of error to:

          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to notices of error.

        6. If I receive a stimulus check instead of direct deposit, how can I deposit it?

          In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

        7. How do I set up a recurring transfer in Digital Banking?

          From a Web Browser
          To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

          Here you can select the accounts and date, and type in the amount you would like to transfer.

          To create a recurring transfer, check the Repeat box next to the date.

          Select the frequency, date and duration of your recurring transfers and click Save.

          Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

          To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

          The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

          You have the option to include a message, you may do so in the Memo section.

          Click Make Transfer.

          Take a moment to verify that your transfer details are correct, then click Confirm.

          Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

          On the Mobile App
          Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

          • To view or cancel a recurring transfer in the mobile app, tap Transfers.
          • Tap Schedule.
          • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
          • Tap Yes to confirm.
        8. How do I schedule an appointment to visit a banking center?

          You can schedule an appointment with your local banking center, by calling the location directly or making an appointment online through our website.

          If you need to find a nearby location, with phone number and hours, you can do so through our locator at oldnational.com/locations. Each banking center on our locator also has a Make an Appointment button for online scheduling.

          Note: Currently, we are not able to use online scheduling to make appointments for Commercial Banking, Wealth Management, Investments or Mortgage Lending. To schedule an appointment with one of these areas, please call the appropriate number below:

        9. What is a request for information as it relates to the servicing of my mortgage?

          A request for information applies generally to any written request from you for information about the servicing of your mortgage. When submitting a request for information, please make sure your request includes the following:

          • Your name
          • Your loan number and/or property address associated with the loan
          • Details about the specific type of information you are disputing and/or information you are requesting

          Where to send a request for information
          Please mail all requests for information to:
                      
          Old National Bank
          Attn: Client Success
          P.O. Box 143
          Evansville, IN 47701

          We do not charge a fee for responding to requests for information.

        10. Do you have special hours for clients at a higher risk for COVID-19?

          Please contact your local banking center if you are at high risk and wish to set up an appointment. We will accommodate your needs. Please visit our locator for the status and hours of a specific location.