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        1. Should I notify Old National if I plan to use my debit card while traveling?

          Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

          You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

          Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

          It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        2. What is the difference between Card Controls and Automated Fraud Monitoring?

          Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

          Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

          Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

          Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

        3. What is browser history, cache and cookies, and how do I clear them?

          When you visit a website, your browser (the application you use to browse the Internet) creates an archive of each of the sites you visit, which is known as your browser history. Cookies are files that contain information useful to a website — such as saved password, preferences, browser type, IP Address, date and time of visit. The browser also temporarily stores items such as images, icons, style sheets, scripts or media files that are used to speed up your browsing experience. This is the cache.

          It is a good practice to clear your browser history and the web data collected by the sites you visit every so often. You can opt to have your browser do this automatically, or you can do it yourself through your browser preferences. Doing so will help improve performance, protect your personal information and provide a better online experience.

          There are many different types of browsers available. We have provided links to the major browsers on the most common types of devices. Follow the links to their support pages for instructions on how to clear the cache on your specific device.

          Google Chrome

          Firefox

          Safari

          Microsoft Edge

          Microsoft Edge on PC
        4. When will my deposit be available?

          Funds deposited to your account will be available to you, based on several factors we have listed below.

          A check written from an account at a bank other than Old National:
          Will not be available until the next business day (if it was deposited by the close of business and there are no holds placed on the checks). This means these funds will not be available to cover checks or other debits processed that night. An extended hold also may be needed. You will be notified if an extended hold is placed on the deposit.

          A check written from an account at Old National:
          Will be added to your account and will have same-day availability (if it was deposited by the close of business). This means these funds will be available to cover checks or other debits processed that night.1

          Cash or Direct Deposit (e.g. payroll, Social Security):
          Will be available the same day as deposit.1


          1 Deposits of this type made at an ATM or by mobile deposit prior to daily cutoff times are credited to your account and available to cover checks or other debits being processed that night.

        5. How do I place a stop payment on a check or pre-authorized payment?

          Please be aware that a stop payment fee of $38 per item applies. You can submit a stop payment request in one of several ways:

          • For checks, log in to Online Banking. Go to Additional Services and choose Stop Payment. Follow the on-screen instructions. You can also place a stop payment for a check within our Mobile App.
          • For checks and electronic transactions, visit any Old National banking center or call Client Care at 1-800-731-2265.
          • When requesting a stop payment, you will need to provide the date, the amount, and the number of the item, together with the name of the payee.
          • Once a stop payment is placed, and the form has been signed (when applicable), stop payment orders remain effective for up to six (6) months from the date authorized.
          • Please note, that even though a stop payment request goes into effect immediately, you may still see the transaction attempting to clear your account within Online Banking. If this happens, rest assured that the transaction will be returned during our nightly processing of accounts.
        6. How can I dispute a transaction that I don't recognize on my account?

          For Check Disputes
          Please visit any Old National banking center, as an associate will need to complete the appropriate paperwork, which will require your signature. At the same time, we will handle any changes that need to be made to your account. Sometimes it may be necessary to close the account and open a new one or issue a new debit card if the card number was compromised.

          For Electronic and Debit Card Transaction Disputes
          You may call Client Care at 1-800-731-2265, Option 2, or visit an Old National banking center. Our associates can assist in filing the paperwork as well as issuing a new debit card if applicable.

          If you believe an unauthorized transaction may be a result of someone using your debit card, you can turn your debit card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

        7. What are Card Controls and Alerts?

          Card Controls and Alerts enable you to monitor and manage your debit card activity from within Online Banking and the Mobile App. There is no cost to use Card Controls.

          Here are a few of the benefits of using Card Controls:

          Monitor
          Know exactly what is happening with your debit card, anytime and anywhere. Turn on alerts for Internet purchases, ATM transactions and more.

          Manage
          Use Card Controls to immediately turn your debit card on or off in case it is misplaced or lost, or for any other reason. You can also set transaction limits, so all debit card transactions above a certain amount will be declined.

          Visit our Card Controls page for more information, including how to enroll.

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report any unauthorized activity.

          Please note that Card Controls are for debit card transactions and HELOC cards only. They are not available for checks clearing or ACH transactions.

        8. Where can I get more information about the LIBOR transition and the new benchmark rates?

          For more information about the ARRC: https://www.newyorkfed.org/arrc 

          For more information about SOFR: https://www.newyorkfed.org/markets/reference-rates/sofr

          For more information about Term SOFR: https://www.cmegroup.com/market-data/cme-group-benchmark-administration/term-sofr.html

        9. Can my business apply for a Main Street Loan through Old National?
          If you are considering applying for a Main Street Loan, please contact your Old National Relationship Manager or mainstreetlendingprogram@oldnational.com. You can also visit the Federal Reserve website for more information including downloadable FAQs or The Federal Reserve Bank of Boston website.
        10. Which branches have safe deposit boxes?

          You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

          The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.