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1. How do I know if this LIBOR transition will affect me?

   If your loan contract references LIBOR, then this transition affects you. We would suggest reviewing your documents to see if LIBOR is used as the reference rate or contact your Old National relationship manager who can assist you.

2. How do I set up automatic payments for my Old National loan?

   For mortgage loans:

   • You can set up automatic payments using Mortgage Manager within Online Banking. Visit our Mortgage Manager resource page for information on using Mortgage Manager. The following guides will walk you through setting up automatic payments:
     • Enroll in Autopay - How to Enroll in Autopay guide
   • As another option, you can download and return the Mortgage Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com.

   For all other personal loans, such as auto loans:

   • Download and return the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.
   • You can also set up a repeat transfer of funds within Online Banking to make a regular payment on your Old National loan. Within Online Banking, go to Move Money and in the drop down select Make a Transfer to set up a repeat transfer from an Old National account. Select Loan Payment (under Move Money) to set up a repeat transfer from an account outside of Old National.

   If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

3. Why was I charged a paper statement fee?

   Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

   You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

   In Online Banking

   • Log in to Online Banking.
   • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
   • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
   • Enter the six-character Confirmation Code in the box and hit Continue
   • Verify the email address where statement notifications should be sent and hit Accept.

   Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

   When you enroll in eStatements, you will no longer receive a paper statement.

   If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

4. Where can I find my Old National mortgage account number?

   You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

5. How can I apply for a business credit card?

   You can apply for a business or commercial credit card through our website. Visit our business credit card page to see the types of cards we offer and use the "Apply Online" button to apply for a card.
   
   You an also visit any banking center to apply for a business credit card.

6. How long does it take to receive money with Zelle®?

   Money sent with Zelle^® is typically available to an enrolled recipient within minutes.¹

   If you send money to someone who isn't enrolled with Zelle^®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.¹

   If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle^® and that you entered the correct email address or U.S. mobile phone number.

   If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

   Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

   ¹ Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

7. Are there any fees to send money using Zelle®?

   Old National does not charge any fees¹ to use Zelle^® with your personal checking account.

   ¹ U.S. checking or savings account required to use Zelle^®. Transactions between enrolled users typically occur in minutes and generally do not incur transaction fees.

8. What is a commercial lending bank?

   Broadly speaking, there are two types of bank clients: Personal banking clients are individuals who need banking services, while commercial banking clients are larger businesses, companies or organizations that need banking services.

   A bank that lends to larger businesses would be a commercial lending bank. At Old National, we offer a variety of commercial lending services.

9. What is the minimum to open a money market account?

   The minimum amount to open our money market account, called Market Monitor, is $50. Learn more on our Market Monitor page.

   If you have additional questions, please contact Client Care at 1-800-731-2265 or visit a banking center.

10. How do I set up a recurring transfer in Digital Banking?

    From a Web Browser
    To make a recurring transfer, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer.

    Here you can select the accounts and date, and type in the amount you would like to transfer.

    To create a recurring transfer, check the Repeat box next to the date.

    Select the frequency, date and duration of your recurring transfers and click Save.

    Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save.

    To view your upcoming scheduled transfers, just hover over Move Money in the main navigation and click View scheduled transfers.

    The Scheduled Transfers page will display all scheduled transfers, and allow you to make a transfer or cancel a previously scheduled transfer.

    You have the option to include a message, you may do so in the Memo section.

    Click Make Transfer.

    Take a moment to verify that your transfer details are correct, then click Confirm.

    Once you have confirmed, we’ll let you know that your transfer is complete. Now you can choose to Print this receipt, Make another transfer, or Exit by clicking Go to My Accounts.

    On the Mobile App
    Recurring transfers can be viewed and cancelled in the Mobile App, but can only be setup and maintained from a web browser.

    • To view or cancel a recurring transfer in the mobile app, tap Transfers.
    • Tap Schedule.
    • If you wish to cancel, tap Scheduled Transfer and then Cancel Transfer.
    • Tap Yes to confirm.