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        1. What paperwork do you need from me to endorse an insurance claims check?

          If you have damage to property that is financed through Old National, we will be an active part of your insurance claim process.The paperwork required and necessary steps differ based on the type of property. We have developed the guides you can download below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including documents you will need to provide and forms you should complete.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
           For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans. 

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.

        2. What is a mortgage escrow account?

          Your mortgage escrow account makes it easier to manage your mortgage payment along with property tax and insurance premium payments for your home. You don’t have to save for taxes and insurance separately, because your escrow account enables you to make one monthly mortgage payment for all. When you make a mortgage payment, part goes toward your mortgage to pay your principal and interest. The other part goes into your escrow account for property taxes and insurance premiums (for example homeowners insurance).

          When your property tax or insurance bills are due, Old National pays those for you using the funds that have built up in your escrow account.

          You can view your escrow account information within Mortgage Manager.

        3. I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

          If you don't know the person, or aren't sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.

          These transactions are potentially high risk (just like sending cash to a person you don't know is high risk). Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle® — for example, if you do not receive the item you paid for or the item is not as described or as you expected.

        4. What is the Old National routing number?

          The Routing Number for Old National Bank is 086300012, as shown on the sample check below.

          Old National Bank check

        5. What number should I call with questions about my credit card?

          For general questions about your credit card, please call Cardmember service at 1-800-558-3424.

        6. How can I find Allpoint ATMs?

          To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "Allpoint Surcharge-Free ATM" filter. Just type a zip code or city/state into the locator Search box. You can also use the locator within our Mobile App to find Allpoint ATMs.

          Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

          Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free ATM access to their accounts.

        7. What should I do if I've forgotten my debit card Personal Identification Number (PIN) or want to change my PIN?

          Please call 1-800-992-3808 and follow the prompts for setting up a new Personal Identification Number (PIN).

          If you have trouble with the automated system, please call Client Care at 1-800-731-2265, Option 2, for assistance.

        8. What is the Allpoint ATM Network?

          Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free (also known as surcharge-free) access to their accounts. Allpoint ATMs are listed as "Allpoint Surcharge-Free ATM" on our website locator at oldnational.com/locations.

          To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "Allpoint Surcharge-Free ATM" filter. You can also use the locator within our Mobile App to find Allpoint ATMs. 

          Allpoint ATMS are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

          Transactions that can be completed at Allpoint ATMs include withdrawals, transfers and balance inquiries. Home equity cards cannot be used at Allpoint ATMs.

          Allpoint ATMs will also have an Allpoint logo on them. Some may also be branded by other financial institutions, but you can still use them fee-free if they have the Allpoint logo showing they are part of the Allpoint Network.

        9. Can I access my Old National account while in another state?

          Yes. There are several ways you can access your account while traveling in another state.

          Old National has banking centers in Indiana, Kentucky, Michigan, Wisconsin and Minnesota. We also have locations in Danville, Illinois. As an Old National client, you can access your accounts at any of these branches. To find one near you, use our branch and ATM locator on oldnational.com or the locator within our Mobile App.

          Old National clients also have access to more than 55,000 fee-free ATMs through the Allpoint network. Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. To find an Allpoint ATM, use our oldnational.com locator and select the Allpoint Surcharge-Free ATMs filter. You can also use the locator within our Mobile App to find Allpoint ATMs. 

          Yet another way to access your Old National account is through our Online and Mobile Banking, which enables you to bank anytime, and from anywhere that you have Internet access.

        10. Do I need to inform Old National of damage to my home or vehicle?

          Yes! If you have damage to property that is financed through Old National, we need to be an active part of your insurance claim process. Your loan with us is based on your home, vehicle or other property value, so we want to ensure it is repaired and the value maintained.

          The process for reporting property damage differs based on the type of property, so we have developed the guides below to assist you:

          Home mortgages

          • Download our Guide to Homeowners Insurance Claims for an overview of the claim process, including where to report damage to your home.
          • Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages).

          Consumer loans
          For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans.

          Commercial loans
          For commercial or business property, contact your Old National Bank commercial lender for guidance.