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        1. 5 Questions To Ask a Bank Before Depositing Your Money
          Asking the right questions upfront helps prevent frustration later and sets up a stronger financial foundation.
        2. How can I know when my stimulus payment has been direct deposited to my account?

          Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

          If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

          You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.

        3. How can I change my Digital Banking password?

          If you’d like to change your Digital Banking password, sign in to your Digital Banking account and in a web browser, click My Settings or the mobile app, tap More, then Settings, then My Settings. Click Edit for Password. You’ll be asked to enter your current password, then your new password. You’ll need to enter your new password a second time as well to confirm. Click Save to update your password. 

          If you need to change your password because you’ve forgotten it, for a web browser, go to the home page. In the blue Login box on the upper right side of the page, click on Forgot User ID or Password. In the Mobile App, tap Forgot Login. You will be asked to provide information to receive a temporary new password. 

          If, after trying the above, you are not able to reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance. 

          Please note, that when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number you enter must match the email or phone number you have provided for your account. Also, if you reset your password you'll need to re-enable your biometrics. Within the Mobile App, navigate to More to access the settings and update your biometrics feature.

        4. How do I set up a recurring payment in Online Bill Pay?

          From a Web Browser

          • Log in to your Digital Banking account.
          • Open Online Bill Pay.
          • Locate the payee on your list.
          • Under the Options list, select the Automatic Payment tab.
          • Next, select the account you would like to pay from, the amount and the frequency.
          • If you are sending the payment via check, you may Add a Memo (located under Amount).
          • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
          • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
          • When you are satisfied with your payment information, click Save.

          In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

          • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
          • Click Add to make additional payments to a payee.

          On the Mobile App
          Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

          • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
          • Tap Schedule.
          • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
          • Tap Yes to confirm.
        5. How do I set up automatic debit card payments?

          Autopay is a great way to avoid late fees and save time managing your bills and subscriptions for things like internet, phone, and streaming services. To set it up, contact your service provider and ask them to put your bill on autopay.

          You can easily see which merchants you have automatic payments with in the Old National Mobile app.

        6. Consumer Loan Resource Center
          Manage your Old National loan with mobile and online banking. Make a payment online, view your loan balance, and more. Or pay by phone, by mail, or in-person.
        7. Zelle®
          Send or request money easily with Zelle and the Old National Bank Mobile App.
        8. Bill Pay with Digital Banking
          Old National Bill Pay, available with Digital Banking, lets you securely send payments online, for your credit card, cell phone, mortgage, utilities and more.
        9. How long does it take to receive money with Zelle®?

          Money sent with Zelle® is typically available to an enrolled recipient within minutes.1

          If you send money to someone who isn't enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will be available directly in your recipient's account, typically within minutes.1

          If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle® and that you entered the correct email address or U.S. mobile phone number.

          If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.

          Still having trouble? Please contact Old National Client Care toll-free at 1-800-731-2265.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        10. What should I do if I think someone has gained unauthorized access to my Digital Banking?

          Please contact us as soon as possible by calling Client Care at 1-800-731-2265, Option 3, to report any suspicious activity on your account.

          If you believe someone has gained unauthorized access to your Digital Banking or Mobile App, you should change your Digital Banking credentials. From the web browser, log in to Digital Banking. Go to My Settings in the upper right. Under Log In & Security, edit your User ID and Password. From the Mobile app, Go to My Settings in the upper right. Tap my settings, edit your User ID and Password. 

          If you believe the unauthorized activity may be a result of someone using your debit card, you can turn your card off (and back on again) with our Card Controls feature in Online Banking and the Mobile App.

          Of course, prevention is the best approach. To find information on steps you can take to protect against having your account or information compromised, visit our security center.