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1. How can I delete my online/mobile banking profile?

   If you would like to delete your online/mobile banking profile, please call us at 800.731.2265 or visit us at an Old National banking center and we will be happy to assist.

2. What is Mobile Deposit and how do I use it?

   Mobile Deposit is a feature within Digital Banking that allows you to deposit checks by using your phone's camera.

   To use Mobile Deposit

   • Log in to your Mobile App.
   • At the bottom of the screen, choose Check Deposit.
   • In the "To" section, select the account you want to deposit to and enter the amount.
   • Endorse the check by signing your name on the back. Then print For Mobile Deposit Only, or check the mobile deposit box if available.
   • Select the photo icon and capture an image of the front and back of your check.
   • Verify the information and select Deposit.

   You will receive an email confirmation once a Mobile Deposit has been submitted. A second email will be generated when the deposit has been reviewed to let you know the status of the deposit. An approval email does not guarantee that the funds are available immediately. If we receive your mobile deposit by our Mobile Deposit cut-off time of 8pm CST, Monday through Friday (excluding holidays), we consider that business day to be the day of your deposit. Otherwise, we will consider that the deposit was made on the next business day we are open.

   Tips for using Mobile Deposit

   • Take photos in a well-lit area
   • Place check on a dark surface
   • Be sure only the check is in the photo (no fingers holding the check)
   • Make sure the whole check is visible in the guidelines; leave a small amount of space between the guidelines and the edges of the check
   • Give the camera time to focus before taking the photo; being too close can make the check image blurry
   • Tap the center of your screen to get a clear picture
   • Make sure the check isn't folded or torn

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

3. Are there transaction and monthly limits for Mobile Deposit?

   Yes, there is a $5,000 daily limit and a $10,000 monthly limit for mobile deposits made through the Mobile App.

   The monthly limit amount is on a rolling 30-day cycle. As mobile deposits become available to you, they will no longer count toward the limit, making room for future deposits.

   If you have questions about Mobile Deposit limits, please contact Client Care at 1-800-731-2265.

4. How do I endorse a check for Mobile Deposit?

   Within the endorsement area on the back of the check, sign your name and print "For Mobile Deposit Only."

   To learn more about Mobile Deposit, visit our Mobile Deposit page.

   If you need assistance with using Mobile Deposit, please call Client Care at 1-800-731-2265.

5. What types of checks can I deposit through Mobile Deposit?

   You can use Mobile Deposit to deposit checks that are payable to you. You cannot use Mobile deposit for the following:

   • Insurance draft checks
   • Checks payable to a person or entity other than you
   • Checks payable to you and another person
   • Checks or items drawn on a financial institution located outside the United States
   • Checks or items dated more than 6 months prior to the date of deposit
   • Checks or items on which a stop payment order has been issued
   • Checks written from an account in which there are insufficient funds
   • Credit card cash advance checks

   If you have questions about checks or items that are accepted through Mobile Deposit, please contact Client Care at 1-800-731-2265.

6. How do I download and install the Old National Mobile Banking App?

   To find and download the Mobile App, just follow these steps.

   • Depending on your device type, visit the App Store, Google Play or the Amazon Appstore.
   • The above links should take you to the Mobile App. If not, search for Old National Mobile.
   • Download the Mobile App to your phone or other device.
   • Once downloaded, log in using your Digital Banking User ID and Password.
   • You will be prompted to verify your identity using the phone number already registered in your Digital Banking.

   You can also follow our brief tutorials:

   For the App Store:

   
   For Google Play:

   
   
   

   Learn more about the Mobile Banking App.

   With the Mobile App, you can do the following and more:

   • Check balances
   • Transfer funds
   • Pay bills
   • Locate branches and ATMs
   • Deposit checks
   • Enroll in and view eStatements
   • Access our Money Management personal financial management tool
   • Access Mortgage Manager

   There is no charge for use of the Mobile App.

   If you need assistance with downloading the Mobile App, please call Client Care at 1-800-731-2265.

7. How do you manage your debit card in our mobile app?

   If you have the ONB mobile app, along the bottom navigation rail there is an icon labeled “Cards”. Click there to begin managing your Old National debit card via our mobile app.

   If you don’t yet have our app, click to download the ONB mobile app now.

8. How do I set up Online and Mobile Banking to monitor my account?

   In a Banking Center
   Team members in our banking centers can enroll you in Online and Mobile Banking with immediate access, but please note that banking centers are currently open only by appointment. You can then access your account via your smartphone, or you can download our Mobile App for the best banking experience on your phone.

   Steps for Online Enrollment of Online Banking
   There are several options for enrolling online:

   1. Go directly to the enrollment page or
   2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
   3. Download our Mobile App and enroll in Online Banking.

   Once on the enrollment page:

   1. Enter your desired Online Banking User ID and Password.
   2. Enter your personal information including name, date of birth and address.
   3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
   4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

   If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

9. How do I set up and use Card Controls in the Mobile App?

   Card Controls enable you to monitor debit card activity, receive alerts for certain types of transactions and turn your card off/on in the event that it is lost or stolen.

   After logging in to the Mobile App, go to More on the lower right of the Accounts screen. On the Account Services screen, select Card Controls.

   You will then see a list of your debit cards. Active debit cards which are available for Card Controls use are by default set to "ON" the first time you view them. Suspended cards which are not available for Card Controls are displayed as “OFF.”

   Setting Card Controls to "ON" or "OFF" 

   • Next to Card Status, use the ON/OFF toggle to set the debit card status as being active or suspended.
   • Setting the card status to “OFF” suspends all activity on the debit card. The status must be set to “ON” to use the card.
   • A debit card must be in “Active” status to add Declines and Alerts.

   Setting debit card Alerts & Controls

   • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
   • The Set Declines and Alerts screen will open with three options:
     • Send Alerts for all transactions, next to a toggle bar
     • Transaction Type
     • Spend Limits
   • Next to Send Alerts for all transactions, you can set the toggle to ON to receive Alerts for all transaction types: purchase, ATM, Internet Purchase, Mail/Telephone Order, or Non-US Purchase.
   • To set up an Alert for a specific Transaction Type only, choose Transaction Type for a list of options. Tap the option(s) for which you want to receive an Alert. Set the Send Alerts option to ON. When an Alert is turned on, you will see a blue bell next to it.
   • When a transaction is set to ON, EVERY transaction of that type on the debit card will trigger an Alert.

   Declining debit card transactions

   • Choose the debit card you want to set, make sure the Card Status is set to Active/ON and select the Set Declines and Alerts button.
   • To decline a specific Transaction Type, tap Transaction Type for a list of options. Tap each option you want to block and next to Decline Transaction set the toggle to BLOCK. Note: If the Decline Transaction toggle is set to BLOCK, an Alert will automatically be sent.
   • When a transaction is set to BLOCK, EVERY transaction of that type on the debit card will be declined/blocked.

   Setting Spend Limits

   • When Spend Limits are set on your debit card, transactions made over a certain amount will be declined. To set up Spend Limits, select the Spend Limits option.
   • Turn on the Spend Limit by toggling to BLOCK and enter the maximum dollar amount to allow. ANY debit card transaction that is more than the dollar amount entered will be blocked/declined.
   • To Block transactions over a dollar amount AND receive an Alert, go to Alert Me and set the toggle to ALERT. Enter the minimum dollar amount for which you want to receive an Alert.
   • You can Block a certain dollar amount but be Alerted for a different dollar amount. For example, you can set up your card to BLOCK transactions over $200 but set up an Alert to go out anytime a transaction is made for over $100.

   A note about Email vs. Text Alerts
   Card Controls Alerts are emailed to the email address you have listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Controls Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by logging in to Online Banking from a browser and removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

10. How can I cancel my electronic mortgage statement and receive a paper one by mail?

    You have two options for cancelling electronic mortgage statements.

    First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

    1. Log into Old National Online Banking with your usual User ID and Password
    2. From the summary of accounts, select your Mortgage Loan
    3. This will take you to your Old National Mortgage Loan detail page
    4. Hover over Statements and Documents and select Electronic Mortgage Statements
    5. Select Change Delivery Preferences
    6. Then select Paper Mortgage Statements
    7. Finally, select Save

    Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

    If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.