First Midwest BankFirst Midwest Bank logoArrow DownIcon of an arrow pointing downwardsArrow LeftIcon of an arrow pointing to the leftArrow RightIcon of an arrow pointing to the rightArrow UpIcon of an arrow pointing upwardsBank IconIcon of a bank buildingCheck IconIcon of a bank checkCheckmark IconIcon of a checkmarkCredit-Card IconIcon of a credit-cardFunds IconIcon of hands holding a bag of moneyAlert IconIcon of an exclaimation markIdea IconIcon of a bright light bulbKey IconIcon of a keyLock IconIcon of a padlockMail IconIcon of an envelopeMobile Banking IconIcon of a mobile phone with a dollar sign in a speech bubbleMoney in Home IconIcon of a dollar sign inside of a housePhone IconIcon of a phone handsetPlanning IconIcon of a compassReload IconIcon of two arrows pointing head to tail in a circleSearch IconIcon of a magnifying glassFacebook IconIcon of the Facebook logoLinkedIn IconIcon of the LinkedIn LogoXX Symbol, typically used to close a menu
FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. How do I set up automatic payments for my Old National loan?

          For mortgage loans:

          For all other personal loans, such as auto loans:

          • Download and return the Consumer Loan Auto Pay form to set up automatic payments. This form can be returned to a banking center or mailed to PO Box 3728, Evansville, IN 47736.
          • You can also set up a repeat transfer of funds within Online Banking to make a regular payment on your Old National loan. Within Online Banking, go to Move Money and in the drop down select Make a Transfer to set up a repeat transfer from an Old National account. Select Loan Payment (under Move Money) to set up a repeat transfer from an account outside of Old National.

          If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

        2. How do I order small business checks?

          There are several ways to order checks for your business:

          • Order directly from our check order company, Harland Clarke, by calling them at 1-800-355-8123 or visiting www.OrderMyChecks.com. Once on the OrderMyChecks.com site, select Business next to account type. Be sure to have your routing and account number on hand. Note that Harland Clarke cannot update your address. If your address has changed, you must submit it through Old National before ordering checks.
          • Log into Business Online Banking. Go to Additional Services and then select Check Reorder.
          • You can also visit any Old National banking center or call Client Care at 1-800-731-2265 and an associate can assist you with a check order.

          If you are a former KleinBank client, you are welcome to continue using your KleinBank checks until you run out; they will be accepted for at least two years.

        3. How can I send a wire transfer?

          To send money to both personal and business accounts in the US and internationally, visit your nearest Old National Banking Center.

          To learn more about domestic and international wires, including wire transfer fees, visit our Business Wire Transfers page or our Personal Wire Transfers page.

        4. How can I get more information about an unfamiliar charge on my credit card?

          If you see an unfamiliar charge on your credit card, and you want to obtain more detailed information, please call 1-800-558-3424.

        5. Do you offer referral bonuses?

          Yes, through our ReferLive program, clients can earn up to $500 per calendar year when they refer friends and family for a new eligible Old National checking account. Visit the ReferLive registration page to enroll and begin making referrals.

          Requirements
          Both the referrer and the new account holder receive a $50 Visa® Reward Card once the person referred completes the following requirements within 75 days of account opening:

          • Completes ten (10) debit card transactions (ATM withdrawals excluded) AND
          • Has one (1) or more direct deposits totaling at least $500

          Note that this offer is not available to any friend or family member who already has an Old National checking account, or is a joint owner for an existing checking account.

          Receiving your Reward Card
          Your Reward Card will be mailed to you. Please allow 4-6 weeks for delivery after all offer requirements are completed.

          Other ways to register
          In addition to using the online registration form, you can also enroll to begin making referrals in the following ways:

        6. Where can I get more information about the LIBOR transition and the new benchmark rates?

          For more information about the ARRC: https://www.newyorkfed.org/arrc 

          For more information about SOFR: https://www.newyorkfed.org/markets/reference-rates/sofr

          For more information about Term SOFR: https://www.cmegroup.com/market-data/cme-group-benchmark-administration/term-sofr.html

        7. How can I get a copy of a check in Digital Banking?

          Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

          On a web browser

          • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
          • Under Account History, set the date range when the check cleared your account.
          • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

          Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

          Mobile App

          • Within the Mobile App, go to Accounts and select the checking account the check was written on.
          • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
          • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
          • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
          • From here, you can view or take a screenshot of the check image.

          If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

        8. My debit card was lost/stolen. How can I get a new one?

          Please report your lost or stolen Old National debit card (24-hours a day) by calling 1-800-731-2265, option 2, in the US. If you are outside of the US, call 1-812-422-2197. We can order a new card for you at that time.

          If you notice unauthorized activity on your debit card through Online and Mobile Banking, you can turn your card off right away with our Card Controls feature in Online Banking and the Mobile App. 

          Even if you use Card Controls to turn off your debit card, you should still contact us at 1-800-731-2265 to report the unauthorized activity on your card and obtain a new one.

        9. How can I get a replacement for a broken or damaged debit card?

          To order a replacement for a damaged debit card, call Client Care at 1-800-731-2265 or visit any banking center.

          The normal timeframe for delivery is 7-10 business days. To receive a card sooner, you can instead choose to pay a $35 fee and receive the replacement card in two business days. The card must be ordered by 4pm on any business day for it to be delivered in two business days.

          A Lost or Stolen Debit Card
          If instead of a damaged debit card you need help with a lost or stolen card, please call us at 1-800-731-2265, option 2, in the US. You can report a lost or stolen card 24-hours a day. If you are outside of the US, call 1-812-422-2197. We can cancel or restrict your card, check for unauthorized transactions and order a new card for you.

        10. Where can I find mortgage loan payoff information?

          For the correct amount to pay off a mortgage loan, please do one of the following:

          A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

          Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.

          Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.