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1. What Your Customers Really Think About Customer Service
   We know that customer service is important. It’s what differentiates your brand from your competitors and where customers decide to become authentic brand ambassadors. While we live and breathe interactions with customers every day, we sought out consumers to understand how perceptions and opinions about customer servi
2. Supply Chain Disruptions Are Pushing Up Inflation, But The Stock Market May Not Care
   A few items were out of stock when the pandemic struck, but prices did not rise due to the moribund economy. A longer list of items is now in short supply, but the economy is recovering strongly. This could spark a persistent rise of inflation, but it is not clear that the impact on stocks will be negative.gettyPrior t
3. Onboarding for Small Businesses: Strategies for Success with Limited Resources
   Recent studies show that poor onboarding can affect employee retention. Read on for strategies to small businesses boost employee engagement as well as their bottom line
4. Why Jerome Powell's business-as-usual Jackson Hole speech was the best possible outcome
   Fed Chair Jerome Powell's annual Jackson Hole speech was uneventful, but that's not a bad thing. Powell reiterated the Fed could start tapering its asset purchases this year and rates aren't changing soon. Stocks hit record highs during the speech as investors shrugged off fears of an early pullback in Fed support. See
5. Four Takeaways From Fed Chair Powell’s Testimony Investors Should Know
   TOPLINEFederal Reserve Chairman Jerome Powell told the Senate banking committee on Tuesday that there is still “significant uncertainty” about an economic recovery, while adding that the Fed will let the market dictate the pace of its corporate bond purchases. KEY FACTSDuring the first day of his semiannual testimony b
6. A home equity loan could help you get the money you need for a renovation or emergency — here's how they work
   Home equity loans allow homeowners to borrow against the value of their home. Many lenders will allow homeowners to borrow up to 80% of their home's current value. While home equity loans are often used to pay for home renovations, the money can be used in whatever way the borrower chooses. Sign up to get Personal Fina
7. How Small Businesses Can Clear the Economic Hurdles Ahead
   For SMB owners seeking to chart a course through this uncertain landscape, a few key principles are important to keep in mind.
8. Customer Retention Optimization Strategies to Keep Customers Long-Term
   Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. While the sales team will always be looking for new customers, retaining a current customer is far cheaper than finding a new customer to replace them. When you retain a customer, you’ve
9. The Fed is confident it can stave off a recession in 2022, but others aren't so sure
   A growing number of experts see a recession on the horizon, but the economic community is split. Fed chair Jerome Powell believes the US can still
10. The way companies project growth shapes the economic outlook. Here’s how to face the slowdown.
    Editor’s note: The following is a guest article from Mark Schwartz, enterprise strategist at AWS.  For the most part, the global economy is