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        1. What are eStatements and how do I sign up for them?

          eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.

          Signing up for eStatements

          To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:

          On a web browser

          • Log in to Digital Banking.
          • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page.
          • Enter the six-character Confirmation Code in the box and hit Continue.
          • Verify the email address where statement notifications should be sent and hit Accept.

          On the Mobile App
          Enrolling in eStatements from the Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          • Click on the Mobile Banking app and log in to your account.
          • iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. 
          • Click eStatement Preferences and check the box next to the account(s) for which you want to receive eStatements.
          • Click Save Changes.
          • On the confirmation page, click View Disclaimer to receive your Confirmation Code. Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions). Your confirmation code will be visible at the end of the document. Copy this number and scroll up the page. 
          • Enter or paste the six-character Confirmation Code and select Continue.
          • Read the Consent and Authorization.
          • Enter and verify the email address where statement notifications should be sent and click Accept.

          Up to 18 months of eStatements may be immediately available upon enrollment. Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.  

          Viewing eStatements

          On a web browser

          • You can view, search, save and print eStatements in Digital Banking.
          • Under eStatements on the top menu, choose eStatements in the drop down.
          • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
          • Choose eStatements under the appropriate heading.
          • This will pull up a copy of the most recent eStatement. On the right side of the screen, you can select any other statements you want to view by date. 
          • Once you have found and opened the desired eStatement, you can find options for downloading and saving it or printing it on the upper right of the statement.

          Note: Another way to search for a specific eStatement is to use the Document Search option at the top of the eStatements page.

          In the Mobile App

          • Sign in to your Mobile App. iOS users, choose More in the bottom right corner. Android users, tap the menu icon in the upper left. If you experience issues accessing your eStatements in the Mobile App, we encourage you to use a mobile browser instead.
          • Tap eStatements under Account Services.
          • You will land on a page with links to eStatements you have previously viewed (under the Documents heading) and those you haven't yet viewed (under the Unviewed Documents heading).
          • Choose eStatements under the appropriate heading.
          • Select the statement you want to view by date, which will open a copy of the statement on your phone. 

          If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.

          You can also visit the eStatements page on our website.

        2. If I receive a stimulus check instead of direct deposit, how can I deposit it?

          In addition to visiting a banking center, there are a number of ways you can deposit your stimulus check or any check.

        3. Does Old National still offer travel cards?

          As of 10/31/19, Old National stopped offering travel cards, due to the many other secure ways now available to pay when a person is traveling.

          If you have already purchased a travel card from Old National, you can continue to use it and can reload it up to two times until its expiration date. You can also visit the card site to check the balance of any existing card you may have.

          If you have an issue with an existing travel card, please call the Visa number on the back of the card.

        4. How can I open a business checking account?

          To open a business checking account, please call us at 1-800-731-2265, visit any banking center or send us an information request form and someone will contact you.

          Old National offers several business checking options, and we can help guide you toward the best solution for your company's size and checking activity. You can also compare business checking accounts on our site.

        5. How do I transfer funds in Digital Banking?

          Digital Banking

          To transfer funds between your Old National deposit accounts: Choose Move Money and Make a Transfer. This will enable you to transfer funds between Old National accounts only. You can choose your accounts, select today's date and complete the transfer at that time. You can also select a future date or setup recurring transfers. 

          To transfer funds to your account at another financial institution: Choose Move Money and then External Funds Transfers. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you may not be able to transfer immediately. 

          To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, choose Move Money and Make a Transfer. Mortgage loan payments can be made through Mortgage Manager within Online Banking. (Visit our resource page for Mortgage Manager.) 

          To send money or receive money from another person:
          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Online and navigate to Move Money tab. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To transfer funds from an account at another financial institution to pay an Old National Loan: Choose Move Money, then Loan Payment. You will be asked to add an account or you can choose Make Payment for established accounts. Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. 

          Mobile App 

          To transfer funds between your Old National deposit accounts: Tap Transfers from the bottom of the screen. Select the To and From accounts and the amount to transfer. Mobile app transfers are effective the same day as long as it is done before the cut-off. 

          To transfer funds from an Old National checking/savings account to pay on an Old National loan: For personal loans other than mortgage loans, tap Transfers at the bottom of the screen. Select the T and From accounts and the amount to transfer. Transfers through the mobile app are effective the same day as long as it is done before the cut-off.

          Mortgage loan payments can be made through Mortgage Manager. 
          Tap Payment Center, then Manage & Pay Mortgage. Tap Pay to access Mortgage Manager. You can also setup automatic payments for your mortgage loan in Mortgage Manager. 

          To send money to another person:
          You can send, request or receive money with Zelle®.

          To get started, log in to Old National’s Mobile App and navigate to Send Money With Zelle®. Accept terms and conditions, enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it and you're ready to start sending and receiving with Zelle®.

          To send money using Zelle®, simply add a trusted recipient's email address or U.S. mobile phone number, enter the amount you'd like to send and an optional note, review, then hit Send. In most cases, the money is available to your recipient in minutes.

          To request money using Zelle®, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.

          To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle®.

          To transfer funds from an account at another financial institution to pay an Old National Loan: Tap Payment Center, then Pay Loan. You will be asked to add an account or you can Make Payment with established accounts. 

          Please note that when adding a new account at another financial institution, the account will need to be verified, meaning you will not be able to transfer immediately. If you need assistance with transferring funds, please contact Client Care at 1-800-731-2265.

        6. What should I do if I am having financial difficulties making my loan payment?

          We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

          For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

        7. How can I apply for a credit card?

          You can apply for an Old National Credit Card either online or in a banking center.

          To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

          All of our credit cards offer the following:

          • Free access to your FICO® Score, anytime, anywhere
          • Online and mobile account access
          • Fraud protection - we monitor your account and alert you of any suspicious activity
        8. Do you offer a checking account for seniors?

          Yes. Our Old National Classic Checking is especially for clients age 50 and better. Here are some of the benefits:

          • Earn interest with tiered rates
          • Receive complimentary Old National standard checks or 25% off other styles
          • Have check images mailed with statements or view online images with eStatements 
          • Pay no monthly service charge if you complete qualifying banking activities each month or maintain a minimum balance of $750 or a combined balance of $5,000 in checking, savings or money market accounts.

          To learn more or open an Classic Checking account, visit your nearest banking center, call us at 1-800-731-2265 or open your account online.

          You can also visit our Classic Checking page for more information.

        9. What does this change mean for me?

          Our commitment to our existing clients and communities is not changing. We are simply growing as a community bank, and we're gaining even more resources and expertise to serve you - and all of our clients - better. In fact, you will soon have full access to more than 250 banking centers across Illinois, Indiana, Iowa, Kentucky, Michigan, Minnesota and Wisconsin to manage your Old National account(s).

          As always, please feel free to contact Client Care with any questions at 1-800-731-2265 or visit your nearest Old National banking center.

        10. What information do I need to apply for a business loan?

          Our documents you will need page can help you prepare to apply for a business loan. Here you will find a checklist of items we will need to consider your business loan request, including small business administration and commercial real estate loans.

          You will also find a link to our Personal Financial Statement form, Personal Financial Statement WI Residents Only residents and our SBA Loan Submission Packet.

          To start your business loan application, please call us at 1-800-731-2265, visit a banking center or send an information request form.