Frequently Asked Questions
If you have a mortgage questions, please visit our Mortgage Manager page.
Manage Your Loan
A: You can access your loan through our Digital Banking services. There are several options for enrolling online:
Once on the enrollment page:
If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.
A: To find and download the Old National Mobile App:
There is no charge for use of the Old National Mobile App.
If you need assistance with downloading the Old National Mobile App, please call Client Care at 1-800-731-2265.
A: eStatements are online, electronic copies of your account statements that you can quickly view, search, save and print. You can view them on your computer and your mobile device.
To enroll in eStatements through Online Banking or the Mobile App, just follow these simple steps:
On a web browser
On the Old National Mobile App
Enrolling in eStatements from your our Mobile App is similar.
Note that enabling eStatements will stop the delivery of a paper statement to your mailing address.
If you need assistance with signing up for eStatements or using them, please contact Client Care at 1-800-731-2265.
A: Following are some options for obtaining your loan number:
A: To change your mailing address, Old National offers several options:
To change your phone number or email address:
Please note that changes can only be applied to the information for the person requesting the change. If there are additional people listed on the account, those individuals will need to request updates for their own information.
A: For personal loan payments (not including mortgage loans), we offer several options:
A: For personal loans, such as auto loans:
A: Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.
You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.
Note: Currently, only mortgage loans can be paid from within the ONB Mobile App.
A: To request a change in your payment due date, please call Client Care at 1-800-731-2265, Option 4.
A: Payments will typically post to your account the day they are received, depending on how you made your payment.
A: Not at this time. For payoff information, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.
Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone.
Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.
A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.
A: We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.
Old National must receive your request at least 5 business days prior to the payment due date.
Please note that late payment fees may apply if we do not receive your loan payment by the due date.
If you have questions or need assistance, please call Client Care at 1-800-731-2265.
A: We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.
A: Contact Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center to receive detailed information regarding your loan.