Mortgage FAQs

Once you are logged in to the Mobile App, click on the More tab at the bottom on an Apple device or the 3 lines on an Android device. Then click on Mortgage Loans. Your summary will appear. Select your Mortgage Loan.

View our How to Access Mobile guide.

You can obtain your full mortgage account number by visiting any Old National Banking Center or viewing the monthly statements that you may receive. If you have eStatements activated for the account, your full account number will also be viewable online on your eStatement.

We have several guides to walk you through step-by-step.

• How to Make a Mortgage Payment
• How to Sign Up for eStatements
• How to Enroll in Auto Draft
• How to Enroll in Budget Draft
• How to Access Statements
• How to Access Mobile

You will find additional information on the ONB Mortgage Manager page.

If you have questions or need additional assistance, you can contact Client Care at 1-800-731-2265 or visit any Old National banking center.

There are several ways you can contact our Client Care team about your mortgage loan.

By phone

1-800-731-2265, Option 4

Address for correspondence other than payments

Attn: Mortgage Servicing
PO Box 3788
Evansville, IN 47736

Payment address

PO Box 3789
Evansville, IN 47736

We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at http://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

To enroll in electronic statements for your Old National mortgage loan, just follow these steps:

1. Log into ONB Mortgage Manager
2. Under My Profile select My Loan
3. Choose Select Delivery Preferences
4. Under Billing Statement check Electronic Mortgage eStatements
5. Open and Review eStatement Delivery Terms and Conditions
6. Enter Enrollment Code found at the bottom
7. Click Save

Use our guide How to Sign Up for Mortgage eStatements for step-by-step instructions as well.

You will receive an email notification letting you know when your statement will be ready for viewing. If you change your mind and would like to resume receiving paper statements in the mail, you can deactivate this service in ONB Mortgage Manager at any time.

You will have access to 12 months of mortgage statements within ONB Mortgage Manager. See our Guide for How to Access Mortgage Statements.

Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.

You can use ONB Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed ONB Mortgage Manager, there are several ways to make payments explained in the following guides:

• Make a One-Time Payment - How to Make a Mortgage Payment guide
• Enroll in Auto Draft Payments - How to Enroll in Auto Draft guide
• Set up Budget Drafting - How to Enroll in Budget Draft guide 

Here are several other options for making mortgage payments:

• Visit any Old National banking center to make a payment
• Mail a check to PO Box 3789, Evansville, IN 47736
• Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage
• Pay by phone by calling Client Care at 1-800-731-2265, Option 4. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

If you need assistance with any of the above payment options, please contact Client Care at 1-800-731-2265.

You can mail your Old National mortgage payment to: 

PO Box 3789
Evansville, IN 47736

The overnight address is:
Attn: Mortgage Servicing
101 NW 4th Street
Evansville, IN 47708

ONB Mortgage Manager

You can also use ONB Mortgage Manager within Online and Mobile Banking to make a mortgage payment online. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed ONB Mortgage Manager, there are several ways to make payments explained in the following guides:

• Make a One-Time Payment - How to Make a Mortgage Payment guide
• Enroll in Auto Draft Payments - How to Enroll in Auto Draft guide
• Set up Budget Drafting - How to Enroll in Budget Draft guide

If you need assistance with ONB Mortgage Manager, please contact Client Care at 1-800-731-2265.

Yes. Mortgage payments can be automatically drafted by signing up for our Auto Draft Payment service or Budget Draft Payment (Biweekly Drafting) service within ONB Mortgage Manager.

With Auto Draft Payment, your mortgage payment draft will occur on the specified date each month or the next business day if the specified day is a non-business day.

With Budget Draft Payment, a borrower is allowed to make half-payments every two weeks and apply these payments as a full monthly payment once a month.

The following guides will walk you through setting up automatic payments:

• Enroll in Auto Draft Payments - How to Enroll in Auto Draft guide
• Set up Budget Drafting - How to Enroll in Budget Draft guide

While ONB Mortgage Manager is the simplest way to set up automatic payments, you can also download and return the Mortgage Loan Auto Pay form. This form can be returned to a banking center, mailed to PO Box 3789, Evansville, IN 47736 or emailed to mortops@oldnational.com to set up automatic payments.

If you need assistance setting up an automatic loan payment or want us to mail an auto pay form to you, please contact Client Care at 1-800-731-2265 or visit any Old National banking center.

At this time, borrowers cannot use a credit or debit card to make a payment on their Old National mortgage loan. Payments can only be accepted from a checking or savings account.

See our related FAQ: How can I make a payment on my Old National mortgage loan?

Yes. You have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.

The easiest way to do this is within ONB Mortgage Manager. Our ONB Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount:

• Make a One-Time Payment - How to Make a Mortgage Payment guide
• Enroll in Auto Draft Payments - How to Enroll in Auto Draft guide
• Set up Budget Drafting - How to Enroll in Budget Draft guide 

For assistance in changing or cancelling a pending online payment, please call 1-800-731-2265, Option 4 at least one full business day prior to the scheduled draft payment.

If you submit your payment through ONB Mortgage Manager prior to 9PM CT, it will be posted to your account on the same day.

Within ONB Mortgage Manager, go to Make a Payment. Here you can choose to Add Bank Account, Change Bank Account, Delete Bank Account or Set Bank Account As Default.

Our ONB Mortgage Manager guides show you how to make a payment and where to enter or update your bank account information.

• Make a One-Time Payment - How to Make a Mortgage Payment guide
• Enroll in Auto Draft Payments - How to Enroll in Auto Draft guide
• Set up Budget Drafting - How to Enroll in Budget Draft guide 

Within ONB Mortgage Manager, you can view your Loan Details under My Loan. Your Last Payment Breakdown is under the Payment Information tab. Loan Activity will provide you with more detailed information.

If a payment is scheduled to come from your account on a weekend/holiday, the payment will not be made until the next business day. To avoid late fees, you may need to adjust the date of your scheduled payment within ONB Mortgage Manager.

Payment information for property taxes is available in ONB Mortgage Manager within Online and Mobile Banking. Our Guide to Accessing ONB Mortgage Manager provides step-by-step directions.

Once you have accessed ONB Mortgage Manager, go to My Loan on the top menu and select Loan Activity. You can then select a specific date range under Transaction History to see what payments have been made during that time.

To see when future tax payments will be made, go to My Loan on the top menu and select Escrow. Under Taxes you can see the amount we expect to pay on your behalf by the Next Due Date shown.

Property tax payments are also reflected in your year-end statement, to be mailed by January 31.

The fastest way to find year-end tax information is within ONB Mortgage Manager after you log in to Online and Mobile Banking. Our Guide to Accessing ONB Mortgage Manager provides step-by-step directions.

Once you have accessed ONB Mortgage Manager, go to the top menu and select My Loan and Loan Details. Then select the Tax & Interest tab. Here you will find an overview of year-end information for the current and previous tax year. This includes amounts for mortgage interest, property taxes and homeowner’s (hazard) insurance.

In addition to providing information in ONB Mortgage Manager, we also mail all year-end statements by January 31.

You can find information about payments for your homeowner’s (hazard) insurance in ONB Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing ONB Mortgage Manager provides step-by-step directions.  

To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in ONB Mortgage Manager and select My Loan. Then choose Loan Details and the Tax & Interest tab.

To find a specific payment amount during a time period you select, go to My Loan on the top menu and choose Loan Activity. Under Transaction History select a date range to see what payments have been made during that time.

The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

For all insurance related information, please:
Call - 1-855-862-4208
Email - OldNationalTeam@pfic.com or
Visit - www.expressinsuranceinfo.com/2536828

Old National Bank
ISOA/ATIMA
PO Box 7099
Troy, MI 48007-7099

If you have your mortgage with Old National and a homeowners insurance claim, we will be an active part of your claim process. Your loan with us is based on your home’s value, so we want to ensure your property is repaired and the value is maintained.

We have developed a Guide to Homeowners Insurance Claims that will give you an overview of the claim process and the necessary forms you will need along the way.

Please note: This guide outlines processing insurance claims checks for HOME mortgages only (e.g. conventional first mortgages). For consumer loans, such as a vehicle or boat, quick home refi, home equity loans, including second mortgages, please use our Guide to Insurance Claims for Consumer Loans.