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1. What if I used my debit card at a business or merchant that was breached?

   What you need to know:
   Unfortunately, merchant breaches happen from time to time but you can feel confident that Old National is protecting the security of your accounts. Old National monitors for unauthorized and suspicious activity.

   Things you can do to help guard against unauthorized use of your debit card:

   • When using your debit card, choose “CREDIT” to receive the benefit of Mastercard^® Zero Liability protection which guarantees 100% protection if your card is lost or stolen so you will never pay for unauthorized purchases

   What you need to do:
   Monitor your account for fraudulent activity and report anything suspicious.

2. Where can I find the phone number or email to contact a branch manager?

   Banking center manager names and emails can be found on each banking center's page. The page will also provide the banking center phone number.

   To find your local banking center's page, go to our locator. In the Search box, enter the branch address (as much as you know), city and state. In the list of banking centers on the right, click on the banking center you are looking for.

   This will take you to that banking center's dedicated page. On the left of that page, you will see the banking center manager's name and a link to send an email.

3. How can I cancel my electronic mortgage statement and receive a paper one by mail?

   You have two options for cancelling electronic mortgage statements.

   First, you can de-activate electronic mortgage statements within Mortgage Manager. Just follow these steps:

   1. Log into Old National Online Banking with your usual User ID and Password
   2. From the summary of accounts, select your Mortgage Loan
   3. This will take you to your Old National Mortgage Loan detail page
   4. Hover over Statements and Documents and select Electronic Mortgage Statements
   5. Select Change Delivery Preferences
   6. Then select Paper Mortgage Statements
   7. Finally, select Save

   Your other option is to call or e-mail Mortgage Servicing at 1-812-468-1800 or mortops@oldnational.com to request the change.

   If you change your mind at any time and would like to resume receiving electronic statements, you can re-activate this service in Mortgage Manager or call us.

4. How can I find the phone number for a certain Old National branch?

   There are several ways to find the direct phone number for an Old National banking center by using our website locator or our Mobile App:

   On the website
   Visit oldnational.com/locations to go to our Branch & ATM locator page. Enter the following information into the Search box. 

   • To find a specific location, including phone number, enter the address (as much as you know), city and state of the location you are searching for. Select Search.
   • A listing of locations will be provided, and each location will include the direct phone number.

   In the Mobile App

   • Open the App on your device. You do not have to log in. At the bottom of the Login screen, select Locations. You can use the Search at the top of the screen to find a branch or ATM by address, zip code or city.
   • If you are already logged in to the Mobile App, go to More at the bottom right of the screen and then Locations under Contact Us.
   • Tap the map pin for the location you are searching for. Then tap the white box that appears to see the location phone number.

   Results of Location searches will be more accurate if you have enabled your mobile device to show your current location.

5. What do I do if I received a suspicious phone call claiming to be from Old National?

   What you need to know:
   If you receive an unexpected phone call that appears to be from Old National seeking personal information, follow these steps:

   • Be suspicious
   • Hang up
   • Call Old National at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT

   What you need to do:
   If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT.

6. What is the "Pending" transaction in my Digital Banking transaction history?

   When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

   ATM or Debit Card Transactions
   This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

   Certain Deposits
   A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

   To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

7. Who can I send money to with Zelle?

   You can send money to friends, family and others you trust.¹

   Since money is sent directly from your bank account to another person's bank account within minutes,² it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number.

   ¹ Must have a bank account in the U.S. to use Zelle^®.
   ² Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle^®.

8. What is an overdraft?

   An overdraft is when you’ve spent money from a bank account that is short on funds, but your bank allows the payment to go through anyway. For example, if you wrote a check for $100, but you only had $80 in your account, your bank may allow you an overdraft of $20 to cover the difference.

   Typically, there’s a fee associated with an overdraft, but not always. Click to learn more about Old National overdraft solutions.

9. What types of business accounts do you offer?

   Old National offers a wide range of business and commercial banking products including:

   • Loans and lines of credit
   • SBA loans
   • Business credit cards
   • Investment real estate
   • Community development lending
   • Business checking
   • Online and mobile banking
   • Treasury Management solutions and
   • Merchant Services

   We also provide products and services for your employees, such as Health Savings Accounts and retirement planning. Our Partnership Banking program offers special perks and services to help your employees save money and achieve their financial goals.

   To learn more, please call us at 1-800-731-2265, stop by any banking center or visit the Business Banking Solutions page on our website.

10. When will my monthly mortgage billing statement be sent out?

    Our system automatically generates a new mortgage billing statement immediately after you make a payment. This enables you to receive your mortgage billing notice 10-15 days sooner, and it provides verification that your most recent payment has been posted to your account.