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1. What is the difference between a debit and credit card?

   While both a debit card and credit card can be used to make purchases at stores or online, how they work is quite different.

   A debit card is tied to your bank account. When you use it to make purchases, money is withdrawn directly from your account. If you have no money in your account, the purchase won’t (or shouldn’t) go through.

   A credit card is a revolving line of credit, or a loan. When you use it to make purchases, the credit card company funds the purchase upfront. You can continue spending up to your credit limit without paying immediately. At the end of your billing cycle, your credit card company sends you a bill for the amount you owe. You then have the option of paying the minimum amount due (and paying interest on the remainder), paying your balance in full (and not being charged interest) or paying somewhere in between. As long as your account is in good standing, you can continue to spend up to your credit limit.

   Each type of card has benefits and drawbacks. A debit card is a safe option. It prevents you from falling into debt, since it won’t function if you don’t have any money in your account. However, should you need to spend a little extra, you won’t be able to.

   A credit card, on the other hand, gives you access to additional funds and it gives you the opportunity to build your credit, provided you pay your bill in a timely fashion. The potential risk is that you may end up paying high interest on the balance you don’t pay off, and, if you don’t make your regular payments, you may see your credit score drop.

   At Old National, we offer our clients both debit cards and credit cards.

2. How do I transfer funds between my Old National accounts?

   Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

   One-Time Transfer
   To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 
   
   Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.
   
   You have the option to include a message, you may do so in the Memo section. 
   
   Click Make Transfer. 
   
   Take a moment to verify that your transfer details are correct, then click Confirm. 
   
   Once you have confirmed, we’ll let you know that your transfer is complete.

   Recurring Transfers
   Save time with scheduled, recurring transfers that automatically move money between your accounts. 

   To create a recurring transfer in the web browser, check the Repeat box. 
   
   Select the frequency, date and duration of your recurring transfers and click Save. 
   
   Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 
   
   To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 
   
   The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

3. Where can I find rates on the website?

   Currently, most deposit and loan rates are not listed on our website, as it is best for us to discuss your specific needs and the best options available to you. Please visit a banking center near you.

   We do provide our latest mortgage rates online. Visit our Mortgage Purchase Rates page or our Mortgage Refinance Rates page, depending on your needs.

4. What is Empowered Perks?

   Empowered Perks is an exclusive program for employees of member businesses. As a Empowered Perks member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

   To learn more about offering this program, visit the Empowered Perks page on our website, call us at 1-800-731-2265 or visit a banking center.

5. What is meant by multi-factor authentication?

   Multi-factor authentication is a security method that verifies your identity from more than one source. If our Digital Banking does not recognize the device you are using to log in, we use multi-factor authentication to verify your identity for the security of your account.

   You will receive a verification code by the method you select (phone call, text message or email), that you must then enter to confirm your identity and access Digital Banking. If you choose Yes, register my private device, you will not be required to complete this verification process each time.

   There are several common reasons that you may be asked to verify your identity, such as:

   • You recently cleared your browser's cookies
   • You are using a different browser from the one you used previously
   • You knowingly or unknowingly asked to not skip this extra security step
   • You are using your browser in private or incognito mode

   If you have questions about verification, please call Old National Client Care at 1-800-731-2265.

6. Can I cancel a payment in Zelle®?

   You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

   If the person you sent money to has already enrolled with Zelle^®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

   If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

   Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle^® and can take one to three business days to process.

   You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

7. How can I find year-end tax information for my mortgage?

   The fastest way to find year-end tax information is within Mortgage Manager after you log in to Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

   To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Taxes report.

   In addition to providing information in Mortgage Manager, we also mail all year-end statements by January 31.

8. Will Card Controls and Alerts replace the current ON Guard Visa Purchase Alerts app?

   Yes, beginning August 12, 2020, the on/off card controls previously available in the separate ON Guard app will be found as a new Card Controls feature in Old National Online Banking and the Mobile App.
   
   That means you’ll be able to turn your debit card on and off, and set transaction alerts, in the same place where you already do all of your other digital banking. There will be no need for a separate enrollment or additional app.

   Visit our Card Controls and Fraud Monitoring page, for step-by-step instructions for activation.

9. What should I do if I am having financial difficulties making my loan payment?

   We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

   For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

10. How can I apply for a credit card?

    You can apply for an Old National Credit Card either online or in a banking center.

    To apply online, visit our Credit Card page to read about the types of cards we offer. Then select Apply Now next to the card that fits your needs.

    All of our credit cards offer the following:

    • Free access to your FICO^® Score, anytime, anywhere
    • Online and mobile account access
    • Fraud protection - we monitor your account and alert you of any suspicious activity