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        1. What should I do if I haven't received my loan coupon book?

          If you have not received your coupon book, or misplaced it, you can request a new one in one of these ways:

        2. Does Old National offer cashier’s checks?

          Yes. To be issued a cashier’s check, please visit us at an Old National banking center. Be sure to bring a valid form of government-issued ID, such as a driver’s license or US passport, with you.

          If you have questions on what types of ID are required, please call us at 1-800-731-2265.

        3. What if I get an error message when I try to enroll an email address or U.S. mobile number in Zelle®?

          Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call the Old National Client Care team at 1-800-731-2265 and ask them to move your email address or U.S. mobile phone number to Old National so you can use it for Zelle®.

          Once Client Care moves your email address or U.S. mobile phone number, it will be connected to your Old National bank account so you can start sending and receiving money with Zelle® through Online or Mobile Banking.

          Please call Old National Client Care toll-free at 1-800-731-2265 for help.

        4. Someone sent me money with Zelle, how do I receive it?

          If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically within minutes.1

          If you have not yet enrolled with Zelle®, follow these steps:

          1. Click on the link provided in the payment notification you received via email or text message.
          2. Select Old National.
          3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification — you should enroll with Zelle® using that email address or U.S. mobile number where you received the notification to ensure you receive your money.

          1 Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle®.

        5. Will the person I send money to be notified?

          Yes! They will receive a notification via email or text message.

        6. When the benchmark in my loan is changed, will the “spread” over the benchmark also change?

          Yes, possibly. One of the overarching goals of the LIBOR transition is to ensure that there is no “value transfer” between two parties to a contract simply because the benchmark interest rate has changed. Since no replacement benchmark is the same as LIBOR, it is possible that a “spread adjustment” will be required to ensure there is no value transfer from one party to the other.

          Your Old National relationship manager will be able to answer any specific questions you may have about a spread adjustment that may be required on your loan.

        7. What is an SBA loan?

          SBA loans are guaranteed by the US Small Business Administration (up to a certain amount) and are issued by participating lenders, mostly banks. Old National is recognized as a Preferred Lender by the SBA and has many years of experience with the SBA 7(a) program, the SBA Express program and the SBA 504 program.

          SBA program benefits include smaller down payments, longer maturities with no balloon payment and fixed or floating rates. SBA loans typically provide more flexible financing at competitive terms that you might not otherwise qualify for. To learn more about SBA loans at Old National, please visit our SBA Loans page.

        8. What are "cookies" and how do they affect my Digital Banking?

          A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

          Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

          • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.
          • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

          Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

        9. How do I activate my new debit card?

          Call 1-800-992-3808 and follow the prompts for activating your card and establishing a personal identification number (PIN).

          If you have questions or need assistance, call Client Care at 1-800-731-2265.

        10. What is Empowered Perks?

          Empowered Perks is an exclusive program for employees of member businesses. As a Empowered Perks member, your company can offer special perks and services geared to help your employees save money and achieve their financial goals.

          To learn more about offering this program, visit the Empowered Perks page on our website, call us at 1-800-731-2265 or visit a banking center.