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        1. Should I notify Old National if I plan to use my debit card while traveling?

          Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

          You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

          Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

          It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        2. How do I transfer funds between my Old National accounts?

          Transferring funds between your accounts is easy–whether you’re making a one-time transfer or scheduling recurring transfers. 

          One-Time Transfer
          To make a one-time transfer in the web browser, start by clicking the Transfer icon in the My Accounts section of your Digital Banking homepage or click on the Move Money tab, and select Make a Transfer. In the mobile app, tap Transfers. 

          Once on the transfer screen, you can select the accounts and date, and type in the amount you would like to transfer.

          You have the option to include a message, you may do so in the Memo section. 

          Click Make Transfer. 

          Take a moment to verify that your transfer details are correct, then click Confirm. 

          Once you have confirmed, we’ll let you know that your transfer is complete.

          Recurring Transfers
          Save time with scheduled, recurring transfers that automatically move money between your accounts. 

          To create a recurring transfer in the web browser, check the Repeat box. 

          Select the frequency, date and duration of your recurring transfers and click Save. 

          Your recurring transfer frequency will be displayed next to the Repeat box. Click the link if you would like to edit the schedule details, or click Schedule transfer to save. 

          To view your upcoming scheduled transfers in the web browser, just hover over Move Money in the main navigation and click View scheduled transfers. Or in the mobile app, tap Transfers, then Scheduled. 

          The Scheduled Transfers page will display all scheduled transfers and allow you to cancel a previously scheduled transfer.

        3. What should I do if I am having financial difficulties making my loan payment?

          We are here to discuss any options available to you. Please contact our Client Care at 1-800-731-2265, Option 4.

          For a mortgage loan, you can also explore your options by speaking to a housing counselor. To find a list of counselors in your area, visit the U.S. Department of Housing and Urban Development's website at https://hud.gov/offices/hsg/sfh/hcc/hcs.cfm or call 1-800-569-4287.

        4. Do I have the option to make extra principal payments on my mortgage loan?

          Yes, you have the option to make extra principal payments. Your loan must be current before any additional principal payment will be applied.

          The easiest way to do this is within Mortgage Manager. Our Mortgage Manager guides show you how to make a payment and where to enter any additional principal amount:

        5. Can I use my debit card(s) while traveling internationally?

          Yes, you can use your debit card internationally, but we recommend that you make some preparations before traveling:

          • Call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.
          • Mastercard® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.
          • Take phone numbers with you to report a lost or stolen debit card. Report your lost or stolen debit card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.  
          • We strongly recommend that you take a second form of payment in the event your card(s) is lost or stolen.
          • Please note that when you use your debit card internationally, foreign transaction fees may apply. Old National clients do have access to the Allpoint ATM Network, which has overseas locations and provides access without additional bank surcharges. You can find international Allpoint ATMs by using the oldnational.com locator or our Mobile App locator. 

          If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

        6. How can I see when my homeowner's insurance is paid from my mortgage escrow?

          You can find information about payments for your homeowner’s (hazard) insurance in Mortgage Manager, within Online and Mobile Banking. Our Guide to Accessing Mortgage Manager provides step-by-step directions.

          To see the total amount paid on your behalf for the previous year or year-to-date, go to the top menu in Mortgage Manager and select My Loan. From the dashboard choose Document Center and then select Escrow report.

          To find a specific payment amount during a time period you select, go to My Home on the top menu and choose Payment History. Select a date range to see what payments have been made during that time.

        7. How can I find Allpoint ATMs?

          To find an Allpoint ATM, go to our website locator at oldnational.com/locations. Select the "Allpoint Surcharge-Free ATM" filter. Just type a zip code or city/state into the locator Search box. You can also use the locator within our Mobile App to find Allpoint ATMs.

          Allpoint ATMs are located in local, regional and national retailers across all 50 states, Puerto Rico, Canada, Mexico, Australia and the United Kingdom. This includes merchants such as CVS, Kroger, Target, Walgreens, Winn-Dixie and many others.

          Allpoint is a network of 55,000 ATMs that provides Old National clients fee-free ATM access to their accounts.

        8. How can I access my loan online?

          You can access your loan through our Digital Banking services. There are several options for enrolling online:

          1. Go directly to the enrollment page or
          2. Go to the blue box located at the top of our oldnational.com home page, click the Login button and select Enroll in Digital Banking or
          3. Download our Mobile App and enroll in Online Banking.

          Once on the enrollment page:

          1. Enter your desired Online Banking User ID and Password.
          2. Enter your personal information including name, date of birth and address.
          3. Enter a contact phone number(s) and/or email address, which will enable us to verify your identity. Based on the option you select, you will receive a phone call, text message or email with a verification code that you must enter to confirm your identity and access Digital Banking. 
          4. Once all requested information is entered, read and accept the Terms & Conditions, select the box and click Complete Sign Up.

          If you choose to register your device as a trusted (i.e., private, nonpublic) device, you will not be required to complete the verification process each time.

        9. Which branches have safe deposit boxes?

          You can use the oldnational.com locator to see which of our banking centers have safe deposit boxes.

          The listing will also provide a direct phone number for that branch. You can call that banking center to get additional information regarding box sizes, cost and current availability.

        10. What is browser history, cache and cookies, and how do I clear them?

          When you visit a website, your browser (the application you use to browse the Internet) creates an archive of each of the sites you visit, which is known as your browser history. Cookies are files that contain information useful to a website — such as saved password, preferences, browser type, IP Address, date and time of visit. The browser also temporarily stores items such as images, icons, style sheets, scripts or media files that are used to speed up your browsing experience. This is the cache.

          It is a good practice to clear your browser history and the web data collected by the sites you visit every so often. You can opt to have your browser do this automatically, or you can do it yourself through your browser preferences. Doing so will help improve performance, protect your personal information and provide a better online experience.

          There are many different types of browsers available. We have provided links to the major browsers on the most common types of devices. Follow the links to their support pages for instructions on how to clear the cache on your specific device.

          Google Chrome

          Firefox

          Safari

          Microsoft Edge

          Microsoft Edge on PC