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        1. What is the difference between Card Controls and Automated Fraud Monitoring?

          Both Card Controls and Automated Fraud Monitoring help to protect you from fraudulent activity on your debit card and account.

          Card Controls give you direct control within Online Banking or the Mobile App. You are able to select the types of alerts you want to receive, set spending limits, decline transactions and more.

          Automated Fraud Monitoring is a service Old National debit card holders are automatically enrolled in. If we ever suspect that your card is being used by someone other than you, we’ll send you a real-time text alert, email or phone call and ask for your confirmation. Based on your response, we can immediately shut down your card if necessary. If you prefer, you can opt out of Automated Fraud Monitoring alerts.

          Both Card Controls and Automated Fraud Monitoring are free services, and together they provide a double layer of protection for your account and debit card.

        2. What is the "Pending" transaction in my Digital Banking transaction history?

          When you see “Pending" transactions in your Digital Banking history, it can represent two different types of activities on your account:

          ATM or Debit Card Transactions
          This "Pending" transaction could be a recent ATM or Debit Card transaction that has not yet posted to your account. For example, it could be an ATM withdrawal or a Debit Card purchase you made from a merchant. You will be able to see specific details, such as the name of the store where you made a purchase, after the transaction has posted to your account. 

          Certain Deposits
          A "Pending" transaction can also be a recent deposit which has checks or other items from a bank other than Old National and are, therefore, not available for you to immediately withdraw. This type of transaction will show under "Pending," as both a deposit and as a withdrawal, until Old National collects the funds from the other bank. Once these funds are collected, they will become part of your available balance and will no longer show as a withdrawal on your account. This could be as soon as the next business day after your deposit is made, but in some instances it may be longer.

          To obtain additional details about "Pending" transactions, you can contact Client Care at 1-800-731-2265.

        3. What type of mortgage should I get?

          As with all financial products, the right mortgage is dependent on your individual needs and situation. It’s best to talk with a mortgage expert to determine which type of mortgage will work for you.

          Of course, that doesn’t mean you can’t educate yourself about the various types of mortgages that are available. You can start by viewing our many mortgage options.

          We also have extensive information about mortgages and homebuying available in our Financial Insights.

        4. What if I am having browser problems in Digital Banking?

          For security purposes, Old National Digital Banking has certain system and browser (e.g. Chrome, Firefox, Safari) requirements. If you are having issues, we recommend the following: 

          First, test your browser to ensure it is fully compatible with Old National Digital Banking. If not, you may need to upgrade your current browser.

          If you have trouble testing your browser, view our list of suggested solutions. If after following the suggested solutions, you still aren't able to view the test, please contact Client Care at 1-800-731-2265.

        5. How can I get a copy of a check in Digital Banking?

          Once a check you have written to make payment has cleared on your Old National checking account, you will automatically have an image of it within your Digital Banking transaction history.

          On a web browser

          • Sign in to Digital Banking, go to My Accounts and select the checking account the check was written on. Here you can narrow your search for the image of the check.
          • Under Account History, set the date range when the check cleared your account.
          • Next, under "Narrow by items containing," enter keywords to help you find a specific check. You can search by check payee, check number or check amount. You can also simply search by the word "check" to pull up all checks within your designated time frame.

          Once you have located the check image you are searching for, you can select it to open an image of the front and back of the check. Above the check, to the right, is a printer icon you can use to print a copy of the check.

          Mobile App

          • Within the Mobile App, go to Accounts and select the checking account the check was written on.
          • At the very top of the screen, you will see a Search box with the words Search transactions. Here you can enter the check number (if you know it). You can also simply enter the word "check," to pull up all checks that have cleared your account.
          • When searching for a check image within your Mobile App, you will not have the option to search by date range or as far back as you can within Digital Banking.
          • Once you find the check you are searching for in the Mobile App, tap it to open an image of the front of the check only.
          • From here, you can view or take a screenshot of the check image.

          If you have trouble locating your check image within Digital Banking, please contact Client Care at 1-800-731-2265.

        6. How do I add a payee in Online Bill Pay?

          From a Web Browser

          • Log in to your Digital Banking account and choose Bill Pay in the top menu. 
          • To add a new payee, type the name of the payee in the “Need to pay someone new?” entry box near the top middle of the main payments page. 
          • As you type, what you are typing is matched to a known payee. 
          • If you see your payee in the drop down list, click the name and then click the Add button. Enter and confirm the account number and add an optional nickname. 
          • Select Add Payee.

          If you do not see the name in the drop down, don't worry, just complete typing the name of your payee and click the Add button. You will then be asked for some information about your payee:  

          • Account Number – This is your account number with the payee. Enter the account number as it appears on your bill. When making a payment to a person and not a business, you may not have an account number to provide. If this is the case, leave the account number field blank. 
          • Nickname - This field is optional, but if you have a different way to identify the payee besides the payee name, enter it here.
          • Payee Address – This is the address to which you send your payment. 
          • Payee Phone Number – Enter the phone number your biller provides for questions about your bill. If you are adding a company, look for a customer service phone number on your bill, statement, or invoice. If you are adding a person, use the person's work, home, or mobile number. 
          • Zip code – Enter the payee's zip code to which you send your payment. 

          When your payee is added, it will display at the top of your payee list on the main payments page. The next time you come back to the screen, your payees will display in alphabetical order. Bill Pay has its own FAQ in Digital Banking as well. You can find it on the Bill Pay screen in the lower right corner under I want to . . . 

          Mobile App

          • Open the Mobile App, tap Payment Center, then Bill Pay.
          • Select Payees at the top right of the screen
          • In the Add a person or business field begin adding information for those you want to pay. The app will guide you through entering any additional information needed. 

          If you need assistance with enrolling in Bill Pay, please contact Client Care at  1-800-731-2265.

        7. Why is my monthly payment to my escrow account increasing?

          The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

        8. Can I pay a small business with Zelle®?

          Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

          Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

        9. My loan contract matures after June 30, 2023. What happens if I choose not to do anything to amend my contract to incorporate a new benchmark before that time?

          As mentioned above, on June 30, 2023, LIBOR will cease to exist as a reference rate in all financial contracts. This means that all existing loans referencing LIBOR will automatically convert or “fallback” to a new, replacement benchmark. Old National will be following industry standards, including guidance provided by the US Adjustable Interest Rate (LIBOR) Act, which has identified the process as well as “fallback” index to be utilized. Old National will notify you of the new replacement benchmark selected for your loan.

        10. What types of checks can I deposit through Mobile Deposit?

          You can use Mobile Deposit to deposit checks that are payable to you. You cannot use Mobile deposit for the following:

          • Insurance draft checks
          • Checks payable to a person or entity other than you
          • Checks payable to you and another person
          • Checks or items drawn on a financial institution located outside the United States
          • Checks or items dated more than 6 months prior to the date of deposit
          • Checks or items on which a stop payment order has been issued
          • Checks written from an account in which there are insufficient funds
          • Credit card cash advance checks

          If you have questions about checks or items that are accepted through Mobile Deposit, please contact Client Care at 1-800-731-2265.