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    1. Why is my monthly payment to my escrow account increasing?

      The most common reason for a shortage, or an increase in your escrow payments, is an increase in your property taxes or homeowner's insurance. An escrow shortage is the result of the escrow payment not being sufficient to fund your escrow account to cover the actual amount needed to pay your bills. You can compare your escrow projections from last year to your current escrow projections, which will indicate any escrow items that had changes during the year.

    2. Can I pay a small business with ZelleĀ®?

      Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your Old National mobile app using just their email address or U.S. mobile number.

      Neither Old National nor Zelle® offers a protection program for any authorized payments made with Zelle®, so you should only send money to people (and small businesses) you trust. Also, always ensure you’ve used the correct email address or U.S. mobile number when sending money.

    3. What are financial scams I should be aware of?

      What you need to know:
      Scams fall into a couple of categories, Advanced Fee Scams & Bank and Financial Account Scams.

      • Advanced Fee Scams – based on the concept that the victim is promised a benefit (prize, lottery winnings, inheritance) but must pay in advance for some fee before the victim can receive that benefit. Variations of this scheme include business opportunity/work, credit card interest reduction, work from home online scams and romance schemes.
      • Bank and Financial Account Scams – involve tricking individuals into providing their debit card, credit card or financial account information so that scammers gain unauthorized access to those account and siphon off funds. Some of these techniques include:
        • Phishing – use of email and websites that pretend to be legitimate banks, financial institutions, credit card companies and manipulate the victim into disclosing personal and financial data
        • Vishing – telephone equivalent of phishing; fraudsters call prospective victims and pretend to be the victim’s bank to trick them into disclosing details during the call
        • SMiShing – texting equivalent to phishing

      Types of Scams:
      IRS Scams: Scammers call potential victims demanding cash payments for unpaid taxes via prepaid debit cards, money orders, Western Union/Money-gram or wire through their bank. According to the IRS, the agency will first contact taxpayers by mail, not by phone, concerning taxes owed and it will never as for payments using a prepaid debit card, money order or wire transfer. 

      Online Dating Scams: Scammers troll media sites in search of romantic victims-usually claiming to be Americans traveling or working abroad. Here is how the scam works. You are contacted online by someone who appears interested in you. They may have a profile and email you pictures. For weeks, even months you may chat back and forth forming a connection. You may even be sent flowers or other gifts. Ultimately, your new “friend” will request money. There will be repeated hardships that only you can help alleviate. You may also be sent checks to cash or forward a package. In addition to losing your money, you may have unintentionally taken part in a money laundering scheme by cashing phony checks and sending the money overseas and by shipping stolen merchandise. 

      Grandparent Scam: A grandparent receives a call from a “grandchild”, typically late at night or early in the morning. The caller claims to be traveling out of the country and is in a bad situation (arrested for drugs, car accident, mugged) and needs money wired ASAP. The caller does not want his or her parents called. A variation is the caller claims to be an arresting police officer, lawyer or doctor and requesting money. 

      Online Shopping Scams: These can take many forms. Some scammers will pose as genuine sellers and post fake ads at much lower prices. After you pay, the items never arrive. Other scammers will pose as buyers and send a check for more than the required payment and ask for a refund. You send the refund and the check comes back as fraudulent. You are out the item and the amount of the refund. 

      What you need to do:

      • Become familiar with common fraud scams
      • Know who you are receiving checks from before you deposit them
      • Never pay anyone to receive a deposit
      • If someone calls you and attempts to obtain sensitive information or scam you, hang up

      If you inadvertently provided personal information and feel your Old National accounts may be in jeopardy, please contact Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm or Saturday, 7am to noon CT.

    4. What is a line of credit loan?

      A line of credit loan is a flexible loan that allows you to borrow what you need, as you need it, up to a set credit limit. As long as you follow your repayment terms, the loan remains open and you can borrow again. The most common example is a credit card, where you can continue to use it month after month, provided your account is in good standing. Other examples include Home Equity Lines of Credit (HELOCs) and revolving lines of credit for businesses.

      The contrasting loan type is a fixed loan, where you’re given a set amount of funds upfront, with the expectation that you repay the loan amount with interest over a set period of time. Once you’ve paid off the loan, there’s no opportunity to borrow again; you’d need to reapply for another loan. Common examples include mortgages, car loans and personal loans.

    5. What are Text Banking and Automated Alerts?

      Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

      Here are the types of Automated Alerts available:

      • Balance update
      • Low balance
      • High balance
      • Large withdrawal
      • Large deposit
      • Check cleared (by check number)
      • Loan payment due
      • Loan payment overdue
      • Maturity date

      Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

      Information you can request from Text Banking:

      Here is the information you can obtain by sending the following text commands to 454545:

      • BAL – Balance for primary account in Text Banking
        • Your text will include both the Current and Available balances.
      • BAL ALL – Balance on all accounts within Digital Banking
        • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
      • LAST – Last 5 transactions for primary account in Text Banking
      • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
      • STOP – Deactivate service
      • HELP – Help keywords

      Information will be sent to the mobile phone number you designate when setting up Text Banking.

    6. Is there a way to stop an automatic loan payment if I don't have funds in my account to cover it?

      We are not able to stop a single payment, but we can cancel the entire automatic payment service at your request. You can re-establish automatic payments when you are ready.

      Requests should be received at least 5 business days prior to the payment due date. 

      For mortgage loans:
      Requests to cancel automatic payments can be submitted within Online and Mobile Banking using Mortgage Manager. They can also be submitted by completing our Mortgage Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

      For all other personal loans:
      Requests to cancel automatic payments can be submitted by completing our Consumer Loan Auto Pay form and either returning it to a banking center or mailing it to PO Box 3728, Evansville, IN 47736.

      Please note that late payment fees may apply if we do not receive your loan payment by the due date.

      If you have questions or need assistance, please call Client Care at 1-800-731-2265.

    7. How do I set up a recurring payment in Online Bill Pay?

      From a Web Browser

      • Log in to your Digital Banking account.
      • Open Online Bill Pay.
      • Locate the payee on your list.
      • Under the Options list, select the Automatic Payment tab.
      • Next, select the account you would like to pay from, the amount and the frequency.
      • If you are sending the payment via check, you may Add a Memo (located under Amount).
      • Under Frequency, you may select start and end dates for the payment, or choose No End Date to continue to make payments until you turn them off.
      • Email notifications are also available for when the payment is scheduled, when the payment has been sent or before the last payment is sent. 
      • When you are satisfied with your payment information, click Save.

      In the list of payments, you can easily see items that are set up with recurring payments. They are identified by the rotating arrow icon.

      • Use the Edit button to edit a recurring payment, or you can change the entire payment rule.
      • Click Add to make additional payments to a payee.

      On the Mobile App
      Recurring payments can be viewed and cancelled in the mobile app, but can only be setup and maintained from a web browser.

      • To view or cancel a recurring payment in the mobile app, tap Payment Center and then select Bill Pay.
      • Tap Schedule.
      • If you wish to cancel, tap the scheduled payment and tap Cancel payment.
      • Tap Yes to confirm.
    8. What can I do in Digital Banking?

      With Digital Banking, you can bank anytime and anywhere that you have access to the Internet. The following are some of our Digital Banking features:

      Mobile Deposit
      Deposit a check safely and securely with your smartphone.

      Transfers
      Transfer money from accounts you have at other financial institutions to your Old National account, including loan payments. Or transfer money between your Old National accounts.

      Bill Pay
      Pay bills easily from Digital Banking. Set up who you want to pay, when and how much. Payments are deducted from your checking account and sent to payees for you.

      eStatements
      View, download and print an electronic version of your statement.

      Money ManagementTM
      See all your financial accounts in one place, including those at other financial institutions. Track and analyze your total spending, loans and investments.

      Zelle®
      Zelle® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.

      Text Banking
      Use simple text commands to check account balances, transfer funds between accounts and view recent transaction history.

      Card Controls
      Manage your debit cards to immediately turn off your card or to set transaction limits and alerts. 

      How to enroll in Digital Banking

      When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

      When you open an Old National checking account in a banking center, you can be enrolled in Digital Banking immediately.

      If you open a new Old National account online, you can enroll in Digital Banking immediately.

      You are able to access a mobile version of Digital Banking via your smartphone; however, for the best experience we suggest that you download our mobile app.

      There is no charge for use of Digital Banking, including the Mobile App.

    9. How do I approve a payment in Shared Access?

      If you set a bill pay transaction limit for sub-users, then you will need to approve any payment over that limit. When a sub-user submits a payment, you will receive an email.

      • From a web browser, log into digital banking.
      • In the Bill Payment box, you will see you an Approval needed.
      • Select Review.
      • Select Approve or Decline. Decline will cancel the payment. Approve will schedule the payment and provide you a confirmation number.

      Sub-users access is not available on the Mobile App and managing sub-users is also only accessible via a web browser in Digital Banking.

    10. What do I do if I am concerned my computer or mobile device has been compromised?

      Contact an Information Security professional for help and discontinue use of the current device until you are certain it is safe. Access a different device to change your passwords; if you do not have access to a different device, please call Old National Client Care at 1-800-731-2265 Monday-Friday, 7am to 6pm CT or Saturday, 7am to noon CT. You should also monitor account activity and report anything suspicious.