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1. How often is Allpoint ATM location data updated within Old National locators?

   Allpoint's ATM data feeds directly into the oldnational.com locator and Mobile App locator, meaning any updates provided by Allpoint are reflected in our locators right away.

2. How can I know when my stimulus payment has been direct deposited to my account?

   Visit the IRS Get My Payment (GMP) portal at https://www.irs.gov/coronavirus/get-my-payment to see if you can expect a 2021 Economic Impact Payment. The GMP portal will provide the date when your payment was or will be sent. If GMP reflects a direct deposit date and partial account information, then your payment has been deposited to that account.

   If you haven't already, make sure you are enrolled in Old National Online and Mobile Banking. This will enable you to see a pending transaction from IRS TREAS, if the U.S. Treasury has sent your payment by ACH. You can monitor through Online and Mobile Banking to see when the deposit actually posts to your account making the funds available for use.

   You can also set up text banking and automated alerts within Online Banking or push notifications (under settings) within our Mobile App, so you will be notified when a large deposit is made to your account or when your balance increases by a certain amount.

3. Where can I find my Old National checking or savings account number?

   Within Online Banking, your full account number can be found through the following steps:

   • After you log in to Online Banking, click on the account name for which you want an account number. Please remember that your account number will be different for each account. 
   • Clicking on the account name will take you to the Account History page. On this page, click on Account Details to reveal more information about your account. Your full account number is the ACH number.
   • On the bottom right of the account details, you can print your account detail information or click the X to close the account details.

   You can also find your full checking number in the following ways:

   • On a mailed statement or eStatement within Online Banking. Your account number is on the upper right corner of the statement.
   • At the bottom of a physical check or the bottom of a check image within Online Banking. You will see three sets of numbers at the bottom of the check. Your account number is the center set of 7-10 numbers. (Note that the set of numbers on the left, 086300012, is the Old National routing number.)

   

   Visit any Old National banking center for assistance.

4. How do I sign up for direct deposit?
   1. Gather your account information, including the Old National routing number of 086300012 and your account number found on the bottom of your Old National check. There are three groupings of numbers on the bottom of your check. Your account number is the center set of 7-10 numbers.
   2. Contact your employer or depositor to verify if they have a process for direct deposit.
   3. If you are switching direct deposit from another bank to Old National, you can use our Direct Deposit Switch Form.
   4. Watch for your first deposit, which can take up to two months.

   Direct deposit contact information:

   Type of Direct Deposit	New Direct Deposit (switch from paper checks to electronic deposit)	Existing Direct Deposit (switch from another bank to Old National)
   Salary, Pension, Dividends, Investment income	Contact your employer or payor directly.
   Social Security or Supplemental Social Security	Visit www.godirect.org or call Go Direct at 1-800-833-1795	Call 1-800-772-1213
   Railroad Retirement		Call 1-800-808-0772
   Civil Service Retirement (Office of Personnel Management)		Call 1-800-767-6738
   Veterans Compensation	Call 1-877-838-2778
   Other Federal Agency Benefits	Contact the agency directly or call Go Direct at 1-800-333-1795 to get the phone number of many federal agencies.

5. What are "cookies" and how do they affect my Digital Banking?

   A "cookie" is a small text file created by a website that you visit, and it is then stored in your computer or phone browser, either temporarily for a single session only or permanently (until deleted). Cookies provide a way for the website to recognize you and keep track of your preferences.

   Cookies (or lack of them) can impact your use of Digital Banking in several different ways including the following:

   • If your browser is set to not accept cookies, or you clear your cookies, your device will no longer be recognized by your Digital Banking. In this case, you may be required to verify your identity by receiving a one-time passcode to the phone number or email address registered in your Digital Banking.

   • In some cases, a cookie in your browser can pull up an old page on a website and prevent you from seeing an updated one. In this case you would need to clear cookies in your browser settings to see the new page.

   Instructions for clearing or accepting cookies varies by device and browser. If you need assistance with either, please contact Client Care at 1-800-731-2265, and we would be happy to assist you.

6. Where do I send Text Banking commands?

   Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

   Here is the information you can obtain by sending the following text commands:

   • BAL – Balance for primary account in Text Banking
     • Your text will include both the Current and Available balances.
   • BAL ALL – Balance on all accounts within Digital Banking
     • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
   • LAST – Last 5 transactions for primary account in Text Banking
   • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
   • STOP – Deactivate service
   • HELP – Help keywords

   Visit our Text Banking page for more information.

   For assistance with Text Banking, please call Client Care at 1-800-731-2265.

7. How do I download and install the Old National Mobile Banking App?

   To find and download the Mobile App, just follow these steps.

   • Depending on your device type, visit the App Store, Google Play or the Amazon Appstore.
   • The above links should take you to the Mobile App. If not, search for Old National Mobile.
   • Download the Mobile App to your phone or other device.
   • Once downloaded, log in using your Digital Banking User ID and Password.
   • You will be prompted to verify your identity using the phone number already registered in your Digital Banking.

   You can also follow our brief tutorials:

   For the App Store:

   
   For Google Play:

   
   
   

   Learn more about the Mobile Banking App.

   With the Mobile App, you can do the following and more:

   • Check balances
   • Transfer funds
   • Pay bills
   • Locate branches and ATMs
   • Deposit checks
   • Enroll in and view eStatements
   • Access our Money Management personal financial management tool
   • Access Mortgage Manager

   There is no charge for use of the Mobile App.

   If you need assistance with downloading the Mobile App, please call Client Care at 1-800-731-2265.

8. How can I make a payment on my Old National mortgage loan?

   Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

   • Make a One-Time Payment - How to Make a Mortgage Payment guide
   • Enroll in Autopay - How to Enroll in Autopay guide
   • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 866-853-3277.

   Here are several other options for making mortgage payments:

   • Visit any Old National banking center to make a payment.
   • Mail a check to:
     PO Box 3789
     Evansville, IN 47736
   • Not using Mortgage Manager? Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage.
   • Pay by phone by calling Mortgage Servicing at 866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

   If you need assistance with any of the above payment options, please contact Mortgage Servicing at 866-853-3277.

9. Should I notify Old National if I plan to use my debit card while traveling?

   Yes, if you will be using your debit card in areas where you do not typically travel, you should call Old National Client Care at 1-800-731-2265 or visit any Old National banking center to notify us of your travels before you leave. This will prevent your card from being blocked as a precaution due to unusual activity.

   You can also add a travel memo to your card in online/mobile banking by selecting your debit card, then selecting “Manage Card”, then “Manage Travel Plans".

   Mastercard^® continues to monitor your debit card for suspicious or fraudulent activity while you are traveling. They may attempt to contact you to verify activity on the card, so be prepared to respond to such a call.

   It is also a good idea to take phone numbers with you in case you need to report a lost or stolen debit card. You can report a lost or stolen card 24-hours a day by calling 1-800-731-2265 in the US or 1-812-422-2197 from outside of the US.

   If you have questions about using your debit card while traveling, please contact Client Care at 1-800-731-2265.

10. How can I make a mortgage payment in Mortgage Manager?

    You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

    • Make a One-Time Payment - Mortgage Manager: How to Make a Mortgage Payment guide
    • Enroll in Autopay - How to Enroll in Autopay guide
    • Set up Flexible Payments - To learn more on how to enroll contact Mortgage Servicing at 1-866-853-3277.

    Here are several other options for making mortgage payments:

    • Visit any Old National banking center to make a payment
    • Mail a check to PO Box 3789, Evansville, IN 47736
    • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
    • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

    If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.