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FDIC-Insured - Backed by the full faith and credit of the U.S. Government

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        1. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        2. Can I use Digital Banking to make an Old National loan payment from a non-Old National checking account?

          Yes, we provide options to pay on your Old National loan from a checking account outside of Old National.

          For auto loan and other consumer loan payments:

          • Sign in to Digital Banking, go to Move Money in top navigation and select Loan Payment at the bottom of the drop down.

          You will be taken to a screen where you can input information for the external account you want to take your payment from. Please note that the account at another financial institution will need to be verified, so you may not be able to make your payment immediately.

          For mortgage loan payments:

          Currently, only mortgage loans can be paid from within the Mobile app. Payments for other types of loans can only be made within a web browser.

        3. Why was I charged a paper statement fee?

          Some Old National accounts require the use of electronic statements or eStatements to avoid a monthly paper statement fee. This would have been disclosed when the account was opened. If you disable eStatements for Student Checking, Everyday Checking or Personal Plus accounts, there will be a paper statement service charge of $3 per month. Disabling eStatements for certain Health Savings accounts will result in a paper statement service charge of $2 per month.

          You can enroll in eStatements, and select the accounts for which you want to receive eStatements, through Online Banking or the Mobile App. Just follow these simple steps:

          In Online Banking

          • Log in to Online Banking.
          • Click eStatement Preferences under eStatements and check the box next to the account(s) for which you want to receive eStatements. If the box is already checked when you navigate to this page for the first time, please uncheck and re-check the box to ensure your preference is correctly saved.
          • Read the Electronic Statement Authorization Agreement (eStatement Terms and Conditions).
          • Enter the six-character Confirmation Code in the box and hit Continue
          • Verify the email address where statement notifications should be sent and hit Accept.

          Enrolling in eStatements from our Mobile App is similar. Watch our tutorial on signing up for eStatements from your phone.

          When you enroll in eStatements, you will no longer receive a paper statement.

          If you have questions or need assistance, please contact Client Care at 1-800-731-2265.

        4. How do I use Quick Pay in Online Bill Pay?

          On a Web Browser
          Here’s how you make a payment from the Quick Pay section on the Digital Banking homepage.

          • First, log in to your Digital Banking account.
          • On the account homepage under Pay to select your payee from the drop-down list. If you have not set up a Payee, please go back to the section on how to Add a Payee.
          • In the Pay from section, select the account you would like to make the payment from. 
          • Use the Calendar to select the available date you want the payment to arrive to the payee and click Save. Keep in mind that some payment options take longer to issue than others, so your available dates may reflect this delay.
          • Next, enter the dollar amount you wish to pay.
          • When finished, click Schedule Payment.
          • You will be asked to confirm your payment, click Confirm to schedule and send your payment or Cancel if you need to make changes.

          On the Mobile App

          • From a mobile app, simply log in, tap Payment Center, then Bill Pay. 
          • Select the To/Payee and the From account. 
          • Enter the amount and the date you want the payment to arrive to the payee. 
          • Tap Pay. 
          • You will be asked to confirm your payment, tap Yes to schedule and send your payment or No if you need to make changes.
        5. Can I cancel a payment in Zelle®?

          You can only cancel a payment if the person you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select Cancel This Payment.

          If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or U.S. mobile number when sending money.

          If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren't able to get your money back, please call the Old National Client Care team at 1-800-731-2265 so we can help you.

          Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Old National but are a separate service from Zelle® and can take one to three business days to process.

          You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.

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