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        1. Why Are Small Businesses at Increased Risk of Ransomware Attacks?
          The year 2020 will always be remembered for the coronavirus pandemic. It will go down in history for a deadly virus with no geographic boundaries. We have faced the unexpected countless times and somehow managed to deal with it. Like 2019, 2020 has been an interesting year in terms of data breaches and cyber-attacks. T
        2. Why am I not receiving Card Controls Alerts after enrolling?

          If you have followed instructions for setting up Card Controls in a Browser or Card Controls in the Mobile App, and you are not receiving alerts, we recommend the following:

          Check or update your contact information
          Ensure we have your most current information on file. You can do this in one of two ways.

          1. Log in to Online Banking from a browser and select My Settings in the upper right corner of the screen.
          2. Log in to the Mobile App, select More from the bottom menu, then choose Settings followed by My Settings.

          Know where your Alerts will arrive
          Card Controls Alerts are emailed to the email address listed in Online Banking under Notifications and Settings on the Alerts & Notifications screen. If you also have a phone number set up to receive Text Alerts, you will receive Card Control Alerts by text too. There is not a way to turn off the email alerts. You can turn off Text Alerts by removing your phone number from the Alerts & Notification screen, but this will turn off ALL Text Alerts and not just Card Controls Alerts.

          If you need assistance with setting up Card Controls, please contact Client Care at 1-800-731-2265.

        3. What are Text Banking and Automated Alerts?

          Text Banking and Automated Alerts enable you to receive a variety of account-related notifications via your mobile phone. You can receive Automated Alerts by email as well.

          Here are the types of Automated Alerts available:

          • Balance update
          • Low balance
          • High balance
          • Large withdrawal
          • Large deposit
          • Check cleared (by check number)
          • Loan payment due
          • Loan payment overdue
          • Maturity date

          Automated alerts are sent throughout the day. In most cases, this means you will be notified about events such as low balances, large deposits or large withdrawals about 20-30 minutes after they happen.

          Information you can request from Text Banking:

          Here is the information you can obtain by sending the following text commands to 454545:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Information will be sent to the mobile phone number you designate when setting up Text Banking.

        4. Where do I send Text Banking commands?

          Text Banking commands should be sent to 454545. You should add 454545 to your mobile contacts and save it under Text Banking. Also, Text Banking commands should only be sent via SMS or text messaging on your mobile device. They cannot be sent through Facebook Messenger, WhatsApp or other chat apps.

          Here is the information you can obtain by sending the following text commands:

          • BAL – Balance for primary account in Text Banking
            • Your text will include both the Current and Available balances.
          • BAL ALL – Balance on all accounts within Digital Banking
            • Your text will include only the Current balance which is the balance as of the end of the previous business day. It does not include transactions that are pending or on hold.
          • LAST – Last 5 transactions for primary account in Text Banking
          • TRANS (amount) ex. TRANS 200 – Transfer funds to primary account from secondary account in Text Banking
          • STOP – Deactivate service
          • HELP – Help keywords

          Visit our Text Banking page for more information.

          For assistance with Text Banking, please call Client Care at 1-800-731-2265.

        5. How can I make a payment on my Old National mortgage loan?

          Use Mortgage Manager within Online and Mobile Banking to make a payment. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          Here are several other options for making mortgage payments:

          • Visit any Old National banking center to make a payment.
          • Mail a check to:
            PO Box 3789
            Evansville, IN 47736
          • Not using Mortgage Manager? Use the Mortgage Loan Auto Pay form to set up automatic payments on a mortgage.
          • Pay by phone by calling Mortgage Servicing at 866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

          If you need assistance with any of the above payment options, please contact Mortgage Servicing at 866-853-3277.

        6. What should I do if I forgot my User ID or Password for Digital Banking?

          Your user ID and Password for Digital Banking and the Mobile App are the same. If you have forgotten your User ID and Password, you can do one of the following:

          • On a computer or other device, go to the home page. Go to the blue Login box on the upper right side of the page. Click on Forgot User ID or Password. You will be asked to provide information to receive a temporary  password or click I forgot my user id.
          • If you are using the Mobile App, on the Login screen, tap Forgot Login. Enter the requested information to receive a temporary password or tap I forgot my user id.
          • If, after trying the above, you are not able to retrieve or reset your password, please call Client Care at 1-800-731-2265, Option 3, for login assistance.

          Please note, when requesting or resetting your User ID or Password, you will be asked to enter your email or phone number. For security purposes, the email or phone number must match the email or phone number you have provided for your account. Additionally, resetting your User ID or Password disables your biometrics. To enable, within your app navigate to "More" and access your settings.

        7. How can I make a mortgage payment in Mortgage Manager?

          You can use Mortgage Manager to make your mortgage payment within Online and Mobile Banking. Our guide for Accessing Mortgage Manager through Online and Mobile can help you get started. Once you have accessed Mortgage Manager, there are several ways to make payments explained in the following guides:

          Here are several other options for making mortgage payments:

          • Visit any Old National banking center to make a payment
          • Mail a check to PO Box 3789, Evansville, IN 47736
          • Not using Mortgage Manager? Use the Mortgage Loan Autopay form to set up automatic payments on a mortgage
          • Pay by phone by calling Mortgage Servicing at 1-866-853-3277. (A fee will be associated if you pay by phone.) Payments made by phone can only be accepted as an electronic check (eCheck) and not by credit card or debit card. You will need your routing number and account number to pay by eCheck. 

          If you need assistance with any of the above payment options, please contact Mortgage Servicing at 1-866-853-3277.

        8. Where can I find loan payoff information?

          For the correct amount to pay off a loan, please call Client Care at 1-800-731-2265, Option 4, or visit any Old National banking center.

          A loan's payoff information is not available within Online or Mobile Banking. The remaining balance shown on a loan within Online and Mobile Banking may not reflect all interest, fees, payments, etc. To obtain the correct amount to pay off a loan, it is best to call us or visit a banking center.

          Please note that loan payoff amounts over $3,500 must be paid in a banking center and cannot be accepted over the phone. 

          Amounts under $3,500 can be accepted by phone as an electronic check (eCheck) only, and not by credit card or debit card. There is also a fee associated with loan payments made by phone. You will need to have your routing number and account number to pay by eCheck.

          Please see our separate FAQ on obtaining the payoff amount for a mortgage loan.

        9. How hospitals can address provider burnout and staffing issues through digitization
          The healthcare industry as a whole has been strained by Covid-19, and health systems continue to grapple with lingering effects and new variants like
        10. How to Save Money for Kids: Here Are Some of the Best Ways
          Raising kids is costly. You'll spend money on food, clothes, education, medical bills, birthday presents, extracurricular activities, and much more.